Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $28.00 - $32.00
Work Schedule
Flexible
Benefits
Paid holidays
Paid Time Off
Annual anniversary rewards
annual scores reward
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
retirement savings plan
401(k) employer match
Tuition Reimbursement
Job Description
Coterie, a pioneering luxury senior living brand, is the result of a strategic partnership between Atria Senior Living and Related Companies. This innovative brand redefines the senior living experience by combining stunning architectural design, thoughtful community layouts, and state-of-the-art fitness facilities with curated culinary offerings. At Coterie, every element of life is tailored to foster individual growth and community engagement, creating an elevated lifestyle that supports wellness and anticipates the diverse needs of its residents. As part of the Atria family, Coterie benefits from a strong heritage of excellence in senior care and hospitality while pushing the boundaries of what... Show More
Job Requirements
- Associate's degree required
- Two or more years of customer service experience strongly preferred
- Experience in customer service or technology support with older adults preferred
- Strong understanding and comfort with technology use
- Proficiency with common devices, operating systems, and software
- Excellent communication skills
- Ability to convey technical information simply
- Patience and empathy
- Ability to work independently and as part of a team
- Flexibility to work varied hours
Job Qualifications
- Associate's degree preferably in technology-related or business field
- Minimum two years of customer service experience strongly preferred
- Experience working with older adults in customer or technology support ideal
- Proficiency with personal devices, operating systems, and software applications
- Excellent interpersonal and communication skills
- Ability to explain technical information simply
- Patience and empathy when assisting individuals with varying tech skills
- Ability to work independently and collaboratively
- Flexibility to work varied hours based on resident needs and community events
Job Duties
- Provide one-on-one technology support to residents including smartphones, tablets, laptops, smart TVs, and personal devices
- Assist residents with setting up and troubleshooting email accounts, video calls, and social media platforms
- Develop and conduct small group training sessions on various technology topics based on residents' interests and needs
- Create user-friendly guides and documentation to assist residents with tech challenges
- Collaborate with the IT team to ensure devices have updated software and security features
- Assist residents with app installations and updates
- Work with other departments to integrate technology into guest services and amenities like smart room features
- Organize and facilitate tech-related events and workshops within the community to foster shared learning
- Stay updated with latest technology trends and incorporate into resident activities
- Provide exceptional customer service by addressing residents' tech-related concerns promptly
- Maintain a positive and approachable demeanor fostering a comfortable learning environment
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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