Team/Crew Member

This position is with a dynamic restaurant operation dedicated to delivering high-quality food products and exceptional service to its guests. The company prides itself on maintaining operational excellence through well-structured team efforts, and it values employees who contribute positively to the customer experience. The role of Team/Crew Member is a cornerstone in daily operations, encompassing various functions vital to the maintenance of the restaurant's standards and the satisfaction of its customers. It is a nonexempt role supervised by the Manager on Duty (MOD), reflecting a hands-on work environment where direct communication and teamwork are essential. Employees in this position play a critical role in ensuring that all operational stations are functioning effectively and that cleanliness and safety standards are upheld continuously.

The Team/Crew Member is responsible for performing a wide range of duties, including operating assigned workstations such as fountain and frozen beverage stations, food prep areas, grill, drive-thru, and others to meet set operational standards. This versatile role requires an ability to rotate through various stations efficiently, adhering strictly to company policies and procedures while maintaining consistency in service delivery. Beyond daily food preparation and service tasks, the position demands diligent cleaning and sanitation responsibilities, which include trash disposal, mopping, sweeping, washing dishes and food preparation tools, and sanitizing all relevant food contact surfaces and equipment. This ensures a safe and sanitary environment conducive to high-quality food production.

The job also entails physical activities such as moving and stocking food products that may weigh up to 50 pounds, standing for extended periods, and exposure to variable environmental conditions such as heat, cold, and outdoor weather when applicable. The nature of the work requires an employee who can maintain regular attendance despite irregular working hours that may include nights, weekends, and holidays. The role contributes significantly to the overall customer experience by not only delivering quality products but also by promptly addressing customer or employee complaints and escalating issues to the MOD for resolution. Overall, this position offers an excellent opportunity for individuals seeking to develop skills in the food service industry within a supportive and structured restaurant environment.