Team/Crew Leader

This opportunity is with a prominent company in the food service industry specializing in fast-paced restaurant operations. Recognized for commitment to customer satisfaction and providing quality dining experiences, the company prides itself on efficient service, maintaining high standards of cleanliness, and fostering a positive work environment. The establishment operates primarily in a dynamic restaurant setting where teamwork and leadership play crucial roles in day-to-day operations. As part of the crew management, the company seeks dedicated individuals to lead by example, ensure operational compliance, and contribute to the overall success of the restaurant.

The position available is for a Team/Crew Leader, reporting directly to the Manager on Duty (MOD). This is a nonexempt position requiring a minimum commitment of 30 hours per week, including irregular hours such as nights, weekends, and holidays. The core function of the role is to perform, lead, and supervise various station duties to uphold operational standards and deliver quality products and services to guests. The Team/Crew Leader must be capable of managing several operational responsibilities, including food preparation, service stations like the fountain, grill, and drive-thru (if applicable), and ensuring that sanitation and cleanliness protocols are rigorously followed.

The role involves active participation in new employee orientation and training, emphasizing leadership in both task execution and team development. Attention to detail and adherence to company policies, procedures, and operational standards are vital. The Team/Crew Leader also plays a pivotal role in maintaining a safe and efficient work environment by encouraging regular cleaning routines, proper waste disposal, and equipment maintenance to uphold health and safety regulations.

Additional responsibilities include leading shift meetings to communicate effectively with team members, addressing customer or employee complaints by promptly reporting issues to the MOD, and managing inventory by moving and stocking food products weighing up to 50 pounds. The position demands strong leadership qualities, multi-tasking abilities, decision-making skills, and the ability to manage conflicts effectively to ensure smooth operations.

Working conditions involve continuous physical activity such as standing, bending, reaching, moving, stooping, stretching, and lifting in a fast-paced restaurant environment. The position requires handling exposure to various temperature extremes, including heat from cooking, freezer environments for stocking, and potential weather-related conditions. Flexibility, stamina, and resilience are essential to thrive in this role.

This is an excellent position for individuals looking to advance their careers in restaurant management and leadership within a vibrant, team-oriented company that values quality service, operational excellence, and employee development. Potential applicants should be prepared for a physically demanding yet rewarding environment where their contributions directly impact guest satisfaction and business success. Candidates interested in this role will find it offers meaningful interaction with team members and customers while providing opportunities to develop supervisory skills and gain valuable experience in restaurant operations.