Team/Crew Leader

Our company is a reputable restaurant operating with a strong commitment to delivering high-quality products and exceptional service to our guests. We pride ourselves on a team-oriented environment where each member plays a vital role in our success. As a restaurant that values customer satisfaction and operational efficiency, we continually train and support our staff to maintain excellent standards. We provide a dynamic workplace with opportunities for growth and development, catering to individuals who are passionate about hospitality and teamwork.

The position of Team/Crew Leader is a pivotal supervisory role within our operation. Reporting directly to the Manager On Duty (MOD), this nonexempt position requires a dedicated individual who can perform, lead, and oversee essential operational duties across multiple stations such as fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable). As a Team/Crew Leader, you will be at the forefront of delivering quality food and customer service while ensuring compliance with all company policies and operational standards.

In addition to supervising daily station tasks, this role involves assisting with new employee orientation and training, ensuring that all team members maintain cleanliness and sanitation standards, and leading by example in all aspects of restaurant operations. Responsibilities also include conducting shift meetings, reporting customer or employee issues to management, and performing other duties as assigned. The role demands flexibility in schedule, requiring availability for a minimum of 30 hours per week, including nights, weekends, holidays, and irregular shifts.

The ideal candidate for this role will bring both general restaurant knowledge and strong interpersonal skills, including effective communication, multitasking, leadership, and conflict resolution abilities. This position requires standing, bending, lifting up to 50 pounds, and working in environments with varying temperatures, such as hot cooking areas and cold storage.

Overall, the Team/Crew Leader position offers an exciting opportunity to develop leadership skills in a fast-paced hospitality environment while contributing significantly to our team’s success and guest satisfaction.