Team Member-West Towne Mall- Madison, WI

Madison, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $14.00

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Training and Development

Career advancement opportunities

Job Description

Fresh Dining Concepts, LLC is a leading franchisee representing some of the most beloved brands in the food and beverage industry, including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With locations spanning across the United States, the company is dedicated to delivering exceptional customer experiences through high-quality products and friendly service. Known for its commitment to operational excellence and brand integrity, Fresh Dining Concepts thrives on creating welcoming environments where guests can enjoy their favorite treats in a clean, safe, and inviting atmosphere. The company values employee development and fosters a team-oriented culture that encourages growth and mutual respect among staff members. As a pivotal player within the franchising sector, Fresh Dining Concepts continually invests in training, innovation, and community engagement to maintain its strong presence and promote long-term success.

The Team Member position at Fresh Dining Concepts offers an exciting opportunity for individuals passionate about food service and customer care to contribute directly to the preparation and presentation of high-quality products such as Auntie Anne's pretzels and Cinnabon pastries. Team Members play a key role in daily store operations, ensuring that orders are fulfilled accurately and efficiently while maintaining the cleanliness and safety of the working environment. This role involves hands-on involvement with product preparation, adherence to health and safety regulations, and excellent guest interaction skills. The position is designed to foster skill-building in areas such as food handling, point-of-sale operation, and customer service, making it ideal for candidates seeking to gain industry experience or grow within the food service sector.

Responsibilities include preparing dough, rolling and baking specialty pretzels and pastries, maintaining oven performance, preparing beverages, and serving customers with a positive and friendly attitude. Team Members are also expected to uphold company hygiene standards, manage inventory supplies, and work collaboratively within a fast-paced setting. The role requires attentiveness to detail, the ability to multitask, and dedication to upholding Fresh Dining Concepts' high standards of quality and customer satisfaction. This position offers flexible shift options and the chance to be part of a dynamic team committed to operational excellence and customer delight. Overall, the Team Member role is an excellent entry point for individuals passionate about food service, providing comprehensive training and ongoing support to help employees succeed and advance in their careers.

Job Requirements

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within 30 days as required by local law
basic math and reading skills
ability to understand and carry out oral and written instructions in English
strong guest focus and excellent people skills
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with health and sanitation laws
ability to perform prolonged standing, walking, squatting, bending, and repetitive hand and arm motions
ability to lift over 50 pounds
ability to work in fast-paced and highly stressed environment
ability to work with agility
ability to write simple correspondence in English
ability to test products by taste, color, and smell
minimum age 16 to operate oven and 18 to operate mixer as per safety regulations

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and basic reading skills
ability to understand and carry out oral and/or written instructions in English and request clarification when needed
strong guest focus with excellent people skills including positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
general knowledge and understanding of the food industry or retail operations preferred, but not required

Job Duties

Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel and Cinnabon trays while monitoring ovens for correct baking time and product color
dip, drain, and fill pretzels and Cinnabons in the warmer or hot plate
prepare drinks and bag orders using appropriate health and safety measures
exhibit a friendly and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile and take orders
assertively and professionally suggest and upsell to increase the company’s profitability and check average
operate the point-of-sale system efficiently with minimum voids and accurately make change
serve and provide samples to potential guests
set up equipment, utensils, and supplies for opening
break down, clean, and put away equipment, utensils, and supplies at closing
perform cleaning and maintenance procedures as directed by the team member in charge of the shift
always comply with uniform policy and company hygiene and appearance standards
maintain regular and consistent attendance and punctuality
comply with Fresh Dining Concepts, LLC policies and procedures including relevant federal and state regulations such as safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA