Team Member - Panda Express

Applegreen USA is a prominent operator of over 80 travel plazas across the Northeast and Midwest regions of the United States. These travel plazas provide travelers with an array of conveniences including comfort, retail options, and a diverse selection of high-quality food offerings from popular brands such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many others. As a dynamic player in the hospitality and retail travel services industry, Applegreen focuses on maintaining a welcoming environment for travelers on the road, ensuring their stops are refreshing and enjoyable.

The company prides itself on upholding strong core values that guide all aspects of its business. These values emphasize putting customers and communities at the center of all operations, valuing and developing people within the organization, fostering pace, passion, and performance, and embracing change and opportunities as they arise. These principles shape the company's culture and commitment to delivering consistent customer satisfaction and operational excellence.

The Team Member role at Applegreen USA is a vital position within the Operations Department and reports directly to the General Manager. This position is categorized as non-exempt, which typically refers to an hourly wage structure with eligibility for overtime. During peak business periods, especially from April 1st through September 30th, Team Members are contracted as Seasonal employees, a status that includes eligibility for certain benefits such as Flex (Sick Time), Earned Wage Access, Employee Referral Bonus, and Meal Discounts.

As a Team Member, you will have the opportunity to directly impact the customer experience by delivering exceptional service in a fast-paced environment. Your responsibilities will revolve around engaging with travelers in a friendly and positive manner, accurately processing sales transactions, maintaining cleanliness and stocking standards, and preparing and serving high-quality food. This role requires a comprehensive understanding of various food handling procedures to ensure safety and quality standards are met, as well as an active role in promoting and upselling products to meet customer needs. The ability to work collaboratively with team members while maintaining a neat and organized workstation is essential.

Beyond daily tasks, Team Members are expected to uphold all company policies, food safety regulations, and brand standards. The role demands flexibility in scheduling, including availability on days, nights, weekends, and holidays, to meet the fluctuating demands of the travel plaza environment. Candidates who demonstrate enthusiasm, reliability, and customer-oriented attitudes will thrive in this role.

In addition to competitive pay, Applegreen offers a suite of benefits including flexible schedules, medical, dental, and vision insurance, paid time off including vacation and flexible time, 401(k) with company match, earned wage access for pay on demand, education assistance, employee referral bonuses, meal discounts, and pet insurance. These benefits support employee well-being and work-life balance, reflecting the company’s commitment to its workforce.

This position is ideal for individuals who enjoy interacting with the public, working in a team setting, and contributing to a positive customer journey. Whether you are seeking seasonal employment or a longer-term opportunity, Applegreen provides a supportive environment where you can develop your skills and advance your career in the operations and customer service sectors of the hospitality industry.