Team Member Knute Rockne

Applegreen USA is a prominent operator of more than 80 travel plazas strategically located across the Northeast and Midwest regions of the United States. The company is renowned for providing travelers with convenience, comfort, retail options, and a diverse array of appetizing food choices. Their locations feature popular dining brands such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, among others. These travel plazas serve as essential rest stops for travelers, offering a refreshing break from the road with excellent food, drinks, and amenities.

Applegreen is dedicated to delivering exceptional hospitality and operational excellence. The company embraces core values that center on putting customers and communities first, valuing and developing their people, working with pace, passion, and performance, as well as embracing change and seeking growth opportunities. They foster a supportive and inclusive environment, welcoming a diverse workforce and committing to equal employment opportunities.

The role of Team Member in the Operations department, reporting directly to the General Manager, is vital to maintaining the high standards of service and customer experience at Applegreen's travel plazas. This is a non-exempt position, ideal for individuals who thrive in fast-paced, customer-oriented environments. Seasonal Associates are particularly sought after during peak periods, typically from April 1st through September 30th, as they play a critical role in managing increased business activity during these busy months.

As a Team Member, your primary responsibility will be to provide passionate hospitality to travelers, ensuring that each guest’s experience is positive and memorable. This involves a variety of tasks including thorough cleaning and stocking to maintain a neat and welcoming environment, efficient and accurate processing of payment transactions, and preparing and serving quality food items across multiple brand concepts within the plaza. You will be expected to handle food safely by following proper procedures such as wrapping, labeling, dating, stocking, storing, rotating, and temperature checking of products. Kitchen-related duties include prepping, thawing, cooking, packaging, wrapping, and cleaning, all performed with adherence to brand safety standards.

Customer interaction is a significant part of the role, and Team Members are expected to consistently engage with customers in a friendly and helpful manner. They should actively promote products by cross-selling and up-selling where appropriate and maintain a strong knowledge of the diverse product and service offerings available throughout the plaza. The role also demands adherence to all company policies and brand standards, ensuring compliance with food safety regulations and operational procedures.

Applegreen supports its Seasonal Associates with an attractive benefits package that includes flex (sick time), earned wage access, employee referral bonuses, meal discounts, and flexible scheduling options. This approach aims to create a rewarding and engaging work experience, encouraging seasonal workers to deliver their best during their tenure.

The ideal candidate possesses excellent interpersonal skills, can handle cash and customer service tasks smoothly, and is capable of standing, walking, and performing physically demanding duties such as lifting up to 40 pounds. Communication is key, as Team Members must be able to read, follow instructions, and engage in clear and polite conversations with customers.

Overall, this role offers an excellent opportunity to join a dynamic team within a leading travel plaza operator, where customer service excellence, teamwork, and operational proficiency are highly valued and rewarded.