Team Member- Harry Potter: The Exhibition

Aurora, CO, USA|Onsite

Job Overview

Employment Type

Temporary

Part-time

Hourly

Compensation

Hourly

Exact $19.00

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Professional development opportunities

flexible scheduling

Job Description

Harry Potter: The Exhibition is a captivating touring experience that brings the magic of the iconic Harry Potter series to life for fans worldwide. It offers visitors the chance to explore authentic film props, gain exclusive behind-the-scenes insights, and enjoy interactive surprises that deepen their engagement with the beloved universe created by J.K. Rowling. This immersive exhibition combines nostalgia and enchantment, allowing guests to celebrate their favorite moments from the series in a dynamic, memorable setting. The company behind this exhibition, Imagine Exhibitions Inc., is known for designing high-quality, engaging cultural experiences that appeal to broad audiences. They support a diverse work environment and are committed to equal opportunity employment, focusing on inclusivity and fair treatment for all team members.

As a member of the Exhibit & Retail Operations Team, your role is central to ensuring an exceptional visitor experience while supporting the smooth operation of the exhibition. This is a part-time role with an hourly wage of approximately $19 to $19.50, tailored for candidates who thrive in fast-paced, customer-oriented environments. The position involves rotating through various responsibilities including retail sales in the gift shop, greeting and assisting visitors at the ticketing center, managing the photo station engagement, and enforcing safety protocols throughout the attraction.

The role demands a friendly, approachable attitude along with excellent communication skills and the ability to multitask effectively. You will be expected to create a welcoming atmosphere that enhances the overall guest journey by providing helpful product knowledge, responding promptly to visitor inquiries, and offering memorable service with a focus on hospitality and safety. Experience working with POS systems, handling financial transactions, maintaining merchandise displays, and supporting store promotions is valuable. Additionally, working well as part of a team and maintaining a neat, safe environment aligns with the essential duties for this position.

Overall, this role is ideal for individuals passionate about delivering high-quality retail and customer service experiences, especially within entertainment or exhibition settings. It offers the opportunity to be part of a well-established brand that continues to delight fans of all ages while developing professional skills in sales, guest relations, and team collaboration.

Job Requirements

High school diploma or equivalent
sales experience in retail or customer service
ability to handle cash and perform basic math
strong communication skills
ability to work in fast-paced environments
physical ability to stand and walk for prolonged periods
ability to lift up to 25 lbs
ability to work weekends evenings and holidays
legal authorization to work in the United States
positive attitude and willingness to learn
ability to follow safety protocols and company policies
effective problem-solving skills

Job Qualifications

Sales experience in a retail and/or customer service-oriented environment preferred
previous experience in a fast-paced or high-volume setting is a plus
experience handling cash and basic financial transactions is helpful
experience in acting as a safety ambassador
background in team-based work environments preferred
strong communication and interpersonal skills
excellent customer service and problem-solving abilities
experience working with a standard POS system preferred
positive attitude reliability and willingness to learn
must enjoy interacting with guests and thrive in a fast-paced retail atmosphere
attention to detail and ability to follow company procedures and policies
ability to multitask and manage time efficiently
strong organizational skills with the ability to maintain product displays
professional appearance and demeanor that adheres to the company dress code policy with reasonable accommodation for religious dress and grooming practices

Job Duties

Greet and engage every customer creating a welcoming store environment
answer customer questions and remain knowledgeable about all product categories
provide product recommendations through suggestive selling to enhance the guest experience
accurately ring up sales and operate the POS system according to company standards
process returns and exchanges professionally and efficiently
assist in stocking organizing and maintaining merchandise displays
ensure 100 percent adherence to the store’s daily Checklist System
work with cast members to maintain a clean safe and presentable store at all times
direct customers to different areas or locations as needed
support store promotions and special events to drive sales and guest engagement
assist with inventory counts and help track product levels
communicate guest feedback or concerns to store leadership
follow safety protocols and loss prevention policies at all times