Team Member (Auntie Anne's Summit In Line - Fairlawn, OH)

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and Development
Retirement Plan

Job Description

Fresh Dining Concepts is a premier franchisee operating numerous locations across the United States under the reputable GoTo Foods brand, the franchisor for beloved international brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With a commitment to delivering outstanding customer experiences and quality food products, Fresh Dining Concepts has established itself as a leader in the food service industry. The company prides itself on fostering a positive work environment that promotes teamwork, excellence, and continuous improvement. Fresh Dining Concepts operates in various markets nationwide, ensuring accessibility to high-quality snacks and beverages in busy retail and shopping centers. This nationwide presence reflects the scalability and success of the franchise's operational model, providing a stable and dynamic work environment for its employees.

The role of Team Member at Fresh Dining Concepts is integral to maintaining the brand's high standards and ensuring a memorable visit for every guest. This position involves hands-on preparation and presentation of Auntie Anne's and/or Cinnabon products, requiring attention to detail, adherence to quality, and strong customer service skills. Team Members are responsible for producing fresh, delicious products following company recipes and procedures, including dough preparation, baking, and serving. Beyond food preparation, the role encompasses maintaining cleanliness, ensuring health and safety compliance, and supporting overall store operations. The ideal candidate will be a friendly and proactive individual, capable of operating point-of-sale systems efficiently, welcoming guests warmly, and assisting in upselling efforts to enhance sales performance.

Fresh Dining Concepts seeks Team Members who are enthusiastic about food service and eager to grow within a fast-paced retail environment. Training and support are provided to equip new hires with product knowledge, safety protocols, and service excellence techniques. This position offers an excellent opportunity for individuals looking to develop their skills and career in the food service industry, especially with leading brands like Auntie Anne's and Cinnabon. Hours are flexible to accommodate various schedules, making it suitable for students, part-time workers, or those seeking additional income. Fresh Dining Concepts values consistent attendance, punctuality, and a positive attitude, as these qualities contribute significantly to team success and customer satisfaction.

Job Requirements

  • prolonged stationary standing, walking, squatting, bending, and repetitive hand and arm motions
  • ability to lift 50 pounds or more
  • ability to work in a fast-paced, highly stressed environment
  • agility
  • occasional long hours within applicable laws
  • ability to write simple correspondence in English
  • ability to communicate effectively in English for safety and communication
  • ability to test products by taste, color, and smell
  • minimum age 16 years to operate oven (cannot use freight elevator)
  • minimum age 18 years to operate mixer

Job Qualifications

  • 0-1 years of experience in the food service industry or equivalent retail experience
  • current food handler certification or ability to obtain certification within 30 days as required by law
  • basic math and reading skills
  • ability to understand and carry out oral and written instructions in English
  • strong guest focus with excellent people skills
  • availability to work shifts
  • ability to develop effective working relationships with co-workers
  • compliance with health and sanitation laws
  • experience with computer, smartphones, iPads, retail handhelds, and POS systems preferred
  • general knowledge of the food industry or retail operations preferred

Job Duties

  • Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
  • roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
  • prepare specialty pretzels or other brand products for Cinnabon
  • insert, rotate, and remove pretzel or Cinnabon trays
  • monitor ovens for correct baking time and product color
  • dip, drain, and fill pretzels or Cinnabons in the warmer or hot plate
  • prepare drinks and bag orders using proper health and safety measures
  • exhibit friendly and courteous attitude toward guests and co-workers
  • host, greet, and serve guests with a smile and take orders
  • assertively and professionally suggest and upsell to increase profitability
  • operate the point-of-sale system efficiently and accurately
  • serve and provide samples to potential guests
  • set up equipment, utensils, and supplies for opening
  • break down, clean, and put away equipment, utensils, and supplies at closing
  • perform cleaning and maintenance procedures as directed
  • comply with uniform policy and hygiene standards
  • maintain regular attendance and punctuality
  • comply with company policies and relevant regulations

Job Criteria

Experience

Entry Level (1-2 years)


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