Team Member (Auntie Anne's Galleria - Fort Lauderdale, FL)

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling
Career advancement opportunities

Job Description

Fresh Dining Concepts is a prominent and rapidly expanding franchisee of GoTo Foods, the franchisor behind several highly recognized brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. As a leader in the food service industry, Fresh Dining Concepts operates a wide network of locations throughout the United States, maintaining a strong commitment to quality, exceptional customer experience, and operational excellence. Our organization prides itself on fostering a positive work environment that encourages professional growth, teamwork, and a passion for delivering the best products to our guests.

Joining Fresh Dining Concepts means becoming part of a dynamic and dedicated team that values innovation, efficiency, and customer satisfaction. We offer a stable work environment with opportunities for advancement across multiple top-tier franchise brands. Our employees are the heart of our business, and we strive to provide them with the necessary tools, training, and support to succeed.

The Team Member position at Fresh Dining Concepts is an entry-level role ideal for individuals who enjoy working in a fast-paced environment and are passionate about delivering outstanding food and beverage products. The primary responsibility of a Team Member is to prepare and present Auntie Anne’s and Cinnabon products in accordance with company standards and to ensure the cleanliness and maintenance of their store premises and equipment. This role is critical to delivering the memorable experiences our guests expect and contributes directly to the overall success of our stores.

In this role, Team Members engage in a variety of food preparation tasks including making dough, rolling, twisting, baking, and packaging pretzels, Cinnabons, and yogurt offerings. They also handle beverage preparation and customer orders, always maintaining a friendly and courteous demeanor. This position requires attention to detail, adherence to health and safety guidelines, and the ability to operate point-of-sale systems efficiently.

Fresh Dining Concepts values employees who possess strong communication skills, a positive attitude, and a commitment to upholding the brand's high standards. Team Members must also be flexible with scheduling and able to work collaboratively with their colleagues to ensure a smooth and efficient operation. Training and food handler certification are provided or supported if needed, enabling employees to meet local health requirements and perform their duties confidently.

This position provides an excellent opportunity to gain valuable experience in the food service and retail industries, offering foundational skills that are transferable and conducive to career advancement. At Fresh Dining Concepts, we are dedicated to creating an inclusive workplace where diversity is celebrated and everyone has the chance to thrive. By joining our team, you will be part of a company that not only serves delicious products but also fosters personal and professional growth in a supportive setting.

Job Requirements

  • The essential job functions are prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions (i.e. rolling, dipping pretzels/Cinnabons)
  • the ability to lift 50+ pounds
  • ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff
  • work with agility
  • occasional long hours within the state and federal applicable laws
  • ability to write simple correspondence in English
  • ability to effectively share information in one-on-one and/or small group settings to guests and other employees who only speak English for safety and communication purposes
  • ability to test products by taste, color, and smell
  • (Cinnabon / Auntie Anne’s) oven – minimum age to operate is 16 years old (16-year-old not able to use freight elevator)
  • (Cinnabon / Auntie Anne’s) mixer – minimum age to operate is 18 years old

Job Qualifications

  • 0-1 years of experience in the food service industry or equivalent retail experience
  • current food handler certification or ability to obtain certification within the first 30 days as required by local law
  • basic math and basic reading skills
  • ability to understand and carry out oral and/or written instructions in English and request clarification when needed
  • strong guest focus with excellent people skills including positive can-do attitude and quick learner
  • availability to work shifts
  • ability to develop and maintain effective working relationships with co-workers
  • compliance with all health and sanitation laws and regulations
  • experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
  • general knowledge and understanding of the food industry or retail operations preferred but not required

Job Duties

  • Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
  • roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt
  • prepare specialty pretzels or other brand products for Cinnabon
  • insert, rotate, and remove pretzel/Cinnabon trays
  • monitor ovens for correct baking time and product color
  • dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
  • prepare drinks and bag orders using appropriate health and safety measures
  • exhibit a friendly and courteous attitude toward guests and co-workers
  • host, greet, and serve guests with a smile, and take orders
  • assertively and professionally suggest and upsell to increase company profitability and check average
  • operate point-of-sale system efficiently with minimum voids and accurately make change
  • serve and provide samples to potential guests
  • set up equipment, utensils, and supplies for opening
  • break down, clean, and put away equipment, utensils, and supplies at closing
  • perform cleaning and maintenance procedures as directed
  • comply with uniform policy and company hygiene/appearance standards
  • maintain regular and consistent attendance and punctuality
  • comply with company policies and relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA)

Job Criteria

Experience

No experience required


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