Team Member (Auntie Annes / Cinnabon Palm Beach - West Palm Beach, FL)
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $11.50 - $15.50
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Fresh Dining Concepts is a top franchisee of GoTo Foods, the franchisor for well-known brands including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. Operating multiple locations across the United States, Fresh Dining Concepts is dedicated to providing excellent service and high-quality products to guests. With a strong presence in the food service and retail franchise sectors, the company prides itself on fostering an inclusive and engaging work environment where employees are encouraged to grow and succeed. As part of a leading franchise group, Fresh Dining Concepts upholds rigorous standards for customer satisfaction, food safety, and operational excellence. The company’s commitment to maintaining a friendly and efficient atmosphere at every store ensures a memorable experience for customers and a supportive workplace for staff.
The Team Member position at Fresh Dining Concepts is central to delivering the brand promise at Auntie Anne's and Cinnabon locations. This role involves preparing and presenting baked goods and beverages to guests while maintaining cleanliness and organization of the store premises and equipment. The position requires an energetic and customer-focused individual who can perform multiple tasks with precision and professionalism. Responsibilities include preparing dough, baking pretzels and Cinnabon products, operating ovens, and handling point-of-sale transactions efficiently. Team Members are also expected to engage with customers by providing a warm welcome and suggesting product upgrades to enhance sales revenue and customer satisfaction.
The job demands strict adherence to health and safety policies, compliance with company hygiene standards, and consistent punctuality. Ideal candidates will display excellent communication skills, a positive attitude, and an ability to learn quickly. This position offers an excellent opportunity for individuals seeking entry into the food service industry or looking to gain valuable retail experience in a fast-paced, customer-driven environment. Fresh Dining Concepts provides a supportive team atmosphere and comprehensive training to ensure success in the role. Employment type is typically part-time or full-time, depending on store needs, and offers competitive wages aligned with industry standards. This role is perfect for those passionate about customer service and eager to contribute to a reputable brand with national reach.
The Team Member position at Fresh Dining Concepts is central to delivering the brand promise at Auntie Anne's and Cinnabon locations. This role involves preparing and presenting baked goods and beverages to guests while maintaining cleanliness and organization of the store premises and equipment. The position requires an energetic and customer-focused individual who can perform multiple tasks with precision and professionalism. Responsibilities include preparing dough, baking pretzels and Cinnabon products, operating ovens, and handling point-of-sale transactions efficiently. Team Members are also expected to engage with customers by providing a warm welcome and suggesting product upgrades to enhance sales revenue and customer satisfaction.
The job demands strict adherence to health and safety policies, compliance with company hygiene standards, and consistent punctuality. Ideal candidates will display excellent communication skills, a positive attitude, and an ability to learn quickly. This position offers an excellent opportunity for individuals seeking entry into the food service industry or looking to gain valuable retail experience in a fast-paced, customer-driven environment. Fresh Dining Concepts provides a supportive team atmosphere and comprehensive training to ensure success in the role. Employment type is typically part-time or full-time, depending on store needs, and offers competitive wages aligned with industry standards. This role is perfect for those passionate about customer service and eager to contribute to a reputable brand with national reach.
Job Requirements
- ability to stand for prolonged periods, walk, squat, bend, and perform repetitive hand/arm motions such as rolling and dipping
- ability to lift 50+ pounds
- ability to work in a fast-paced, highly stressed environment handling point-of-sale systems, guests, and staff
- ability to work with agility
- willingness to work occasional long hours within applicable laws
- ability to write simple correspondence in English
- ability to communicate effectively in one-on-one and small group settings in English
- ability to test products by taste, color, and smell
- minimum age of 16 to operate oven (16-year-olds cannot use freight elevator)
- minimum age of 18 to operate mixer
Job Qualifications
- 0-1 years of experience in the food service industry or equivalent retail experience
- current food handler certification or ability to obtain certification within the first 30 days as required by local law
- basic math and reading skills
- ability to understand and carry out oral and/or written instructions in English and request clarification when needed
- strong guest focus with excellent people skills, including positive can-do attitude and quick learner
- availability to work shifts
- ability to develop and maintain effective working relationships with co-workers
- compliance with all health and sanitation laws and regulations
- experience with computer, smartphones, iPads, retail handhelds, and POS systems preferred
- general knowledge and understanding of the food industry or retail operations preferred but not required
Job Duties
- Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
- roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt
- prepare specialty pretzels or other brand products for Cinnabon
- insert, rotate, and remove pretzel/Cinnabon trays
- monitor ovens for correct baking time and product color
- dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
- prepare drinks and bag orders using appropriate health and safety measures
- exhibit a friendly, courteous attitude toward guests and co-workers
- host, greet, and serve guests with a smile and take orders
- assertively and professionally suggest and upsell to increase company profitability and check average
- operate the point-of-sale system efficiently with minimum voids and accurately make change
- serve and provide samples to potential guests
- set up equipment, utensils, and supplies for opening
- break down, clean, and put away equipment, utensils, and supplies at closing
- perform cleaning and maintenance procedures
- comply with uniform policy and company hygiene/appearance standards
- maintain regular and consistent attendance and punctuality
- comply with Fresh Dining Concepts policies and relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA)
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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