Team Member Auntie Anne's

Elizabeth, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

flexible scheduling

401(k) retirement plan

Job Description

Fresh Dining Concepts is a distinguished franchisee operating some of the most beloved brands in the food service industry, including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. As the leading franchisee of ToGo Foods, Fresh Dining Concepts boasts a widespread presence with numerous locations across the United States. The company is renowned for its commitment to quality, customer satisfaction, and excellence in food preparation and service. By offering a diverse range of popular snack and beverage options, Fresh Dining Concepts has successfully built a loyal customer base and solidified its status in a competitive market. The culture at Fresh Dining Concepts emphasizes teamwork, professionalism, and a positive work environment where employees are encouraged to grow and thrive.

The position of Team Member at Fresh Dining Concepts is integral to the companys continued success. This role involves the preparation and presentation of products from Auntie Anne's and/or Cinnabon, while ensuring the maintenance and cleanliness of the store premises and equipment. As a frontline employee, a Team Member is expected to deliver exceptional guest experiences by preparing food items with precision and care and maintaining a welcoming and safe environment for customers. Key responsibilities include preparing dough, specialty pretzels, Cinnabon products, and beverages according to established recipes and standards. This role also involves operating point-of-sale systems efficiently, engaging with customers warmly, and using sales techniques to boost profitability.

Fresh Dining Concepts seeks individuals who are enthusiastic about the food service industry, even those with little to no prior experience, as the company provides training and supports certification requirements. This position is suitable for candidates who enjoy fast-paced work environments, have excellent interpersonal skills, and are eager to provide outstanding customer service. The work environment promotes health and safety practices in compliance with federal and state regulations, including OSHA and EPA standards. Overall, this role offers an excellent entry point for those looking to build a career in retail food service with a reputable and supportive employer.

Job Requirements

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification, or ability to obtain certification within the first 30 days as required by local law
basic math and basic reading skills
ability to understand and carry out oral and/or written instructions in English and request clarification when needed
strong guest focus with excellent people skills
including positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
ability to lift 50+ pounds
ability to write simple correspondence in English
ability to effectively share information in a one on one and/or small group settings to guests and other employees who only speak English
ability to test products by taste, color, and smell
ability to work in a fast-paced, highly stressed environment
work with agility
ability to stand, walk, squat, bend, and perform repetitive hand/arm motions
minimum age to operate oven is 16 years old
minimum age to operate mixer is 18 years old
occasional long hours within state and federal applicable laws

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification, or ability to obtain certification within the first 30 days as required by local law
basic math and basic reading skills
ability to understand and carry out oral and/or written instructions in English and request clarification when needed
strong guest focus with excellent people skills
including positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
general knowledge and understanding of the food industry or retail operations preferred, but not required

Job Duties

Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel/Cinnabon trays
monitor ovens for correct baking time and product color
dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
prepare drinks and bag orders using appropriate health and safety measures
exhibit a friendly, and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile, and take orders
assertively and professionally suggest and upsell to increase the companys profitability and check average
operate the point-of-sale system efficiently with minimum voids and accurately make change
serve and provide samples to potential guests
set up equipment, utensils, and supplies for opening
break down, clean, and put away equipment, utensils, and supplies at closing
perform cleaning and maintenance procedures as directed by the team member in charge of the shift
always comply with uniform policy and company hygiene/appearance standards
maintains regular and consistent attendance and punctuality
complies with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.)