Team Member - AA TX134 - 1st LVL

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Employee assistance program

flexible schedule

Job Description

We are a leading franchisee of GoTo Foods, the franchisor for well-known and beloved brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. Our company operates multiple locations across the United States, providing delicious food and beverages to a diverse customer base. As a franchisee, we pride ourselves on delivering high-quality products and exceptional customer service while maintaining strong relationships with our employees and guests. Our commitment to excellence, innovation, and community involvement has made us a prominent player in the quick-service and retail food industry. We are continually growing and seeking passionate individuals to join our amazing team and contribute to our continued success.

We are currently looking for dedicated and enthusiastic Team Members to join our Auntie Anne's and/or Cinnabon teams. The Team Member role is essential in ensuring the smooth operation of our store locations by preparing and presenting authentic Auntie Anne's and Cinnabon products to guests while maintaining exceptional standards of cleanliness and food safety. This position offers a unique opportunity to work in a fast-paced, people-focused environment where team collaboration and guest satisfaction are key priorities. Team Members will be responsible for daily store operations, including food preparation, customer service, order processing, and maintaining a clean store environment that meets Fresh Dining Concepts, LLC standards.

The role includes hands-on preparation tasks such as handling dough, rolling, twisting, dipping, shaping, baking, and bagging pretzels, Cinnabons, yogurt, and specialty items. Team Members also manage customer interactions by greeting guests, taking orders, suggesting additional products to enhance sales, and processing transactions efficiently using the point-of-sale system. Adherence to health regulations and company policies is paramount, including compliance with hygiene standards and operational safety. Candidates can expect a dynamic work setting with opportunities to develop customer service skills, learn the food service industry, and grow within the franchise. The position requires availability for various shifts and offers potential full-time status based on performance and schedule availability. Overall, this is a great opportunity for individuals seeking to build a career in retail food service, enjoy a team-oriented workplace, and deliver quality experiences to guests while embodying the values and standards of well-established brands.

Job Requirements

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and reading skills
ability to understand and carry out oral and/or written instructions in English and request clarification when needed
strong guest focus with excellent people skills
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
ability to stand, walk, squat, bend, and perform repetitive hand/arm motions
ability to lift 50+ pounds
ability to work in a fast-paced, highly stressed environment
work with agility
ability to write simple correspondence in English
ability to test products by taste, color, and smell
minimum age 16 to operate oven
minimum age 18 to operate mixer

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and reading skills
ability to understand and carry out oral and/or written instructions in English and request clarification when needed
strong guest focus with excellent people skills including positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
full-time status earned by performance and schedule availability
experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
general knowledge and understanding of the food industry or retail operations preferred but not required

Job Duties

Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel/Cinnabon trays
monitor ovens for correct baking time and product color
dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
prepare drinks and bag orders using appropriate health and safety measures
exhibit a friendly and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile and take orders
assertively and professionally suggest and upsell to increase profitability and check average
operate the point-of-sale system efficiently with minimum voids and accurately make change
serve and provide samples to potential guests
set up equipment, utensils, and supplies for opening
break down, clean, and put away equipment, utensils, and supplies at closing
perform cleaning and maintenance procedures as directed by the shift leader
comply with uniform policy and company hygiene/appearance standards
maintain regular and consistent attendance and punctuality
comply with Fresh Dining Concepts, LLC policies and relevant federal and state regulations (safety, environmental, OSHA, EPA, Right to Know, EEO, ADA)