team member

Caribou Coffee is a renowned coffeehouse chain dedicated to creating day-making experiences that spark a chain reaction of GOOD. Established with a strong emphasis on community and quality, Caribou Coffee prides itself on delivering not just excellent coffee but also exceptional customer service that fosters lasting relationships. The company culture centers around three core values: TEAM, GUEST, and BUSINESS, ensuring that every employee contributes to a positive and engaging environment where both customers and staff feel valued and appreciated. With a commitment to both quality and social responsibility, Caribou Coffee operates multiple locations, serving hand-crafted beverages and quality food offerings while supporting its local communities.

The Team Member role at Caribou Coffee is essential to the foundation of the Caribou experience. As the core interface between the company and its guests, the Team Member is responsible for delivering unparalleled guest service that aligns with Caribou’s Purpose and Values. This role demands a high level of hospitality, product knowledge, and enthusiasm to make each customer feel valued and delighted. Team Members hand-craft beverages according to Caribou’s strict standard operating procedures, ensure food preparation meets quality standards, and maintain the overall cleanliness and organization of the store. Beyond these technical skills, the role requires a genuine passion for customer interaction and a learner’s mentality to continuously improve and succeed.

This position offers a unique opportunity for individuals eager to join a dynamic and supportive work environment. Team Members play a vital role in sparking positive experiences that create lifelong bonds with customers and fellow team members alike. Their day-to-day activities involve multitasking duties, from managing cash drawers to anticipating guest needs and supporting team operations. The job also provides flexible working hours, including early mornings, evenings, weekends, and holidays, supporting a wide range of candidates including students and individuals seeking part-time work.

Caribou Coffee values authenticity and encourages team members to bring their true selves to work, emphasizing making fun happen and serving with love. The company also recognizes the importance of resilience under pressure and encourages open communication and teamwork. For anyone passionate about coffee, customer service excellence, and personal growth within a vibrant community-focused company, this role offers the ideal setting to build skills and enjoy a rewarding career path. Located at 1231 Keosauqua Way, Des Moines, Iowa, the company is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds and supporting accommodations where needed.