
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $11.23 - $18.71
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Career Development
flexible scheduling
Job Description
Caribou Coffee is a well-established coffee company known for creating day-making experiences that inspire a chain reaction of GOOD. This purpose-driven brand focuses deeply on its TEAM, GUEST, and BUSINESS values, intending to create an environment where employees are encouraged to be themselves while impacting their community positively. Founded with a passion for serving world-class coffee, Caribou Coffee continues to grow and maintain a strong connection with its customers, making every interaction meaningful and memorable. The company culture embraces inclusivity, respect, and a commitment to superior guest service, fostering lifelong relationships between the herd (employees) and their guests.
The current opportunity is for a Team Member position at Caribou Coffee. Serving as the core of the Caribou experience, the Team Member plays a critical role in upholding the company’s values and delivering exceptional service. The role involves creating day-making experiences by providing unparalleled guest service, preparing hand-crafted beverages to exacting standards, and embodying the spirit of Caribou Coffee's purpose and values in every customer interaction. This position offers compensation ranging from $11.23 to $18.71 per hour, subject to local and state minimum wage regulations, and involves varied shifts including early mornings, evenings, weekends, and holidays.
The Team Member is not only responsible for customer interaction but also for maintaining the operational flow of the store. This includes managing cash handling procedures, maintaining cleanliness and organization standards, preparing food according to Caribou protocols, and stepping into various roles within the team as needed. The position demands a high level of resilience under pressure, excellent communication skills, and a strong drive to serve with love and take ownership of one’s actions. Caribou Coffee values a positive, enthusiastic attitude where making fun happen and supporting one another are core components of daily work life.
Physically, the role requires the ability to lift up to 50 pounds, stand, sit, bend, and move intermittently during the work shift lasting between 4 to 8 hours. Caribou Coffee is committed to providing reasonable accommodations for individuals with disabilities. As an equal opportunity employer, the company prohibits discrimination and harassment of any type and promotes a diverse and inclusive workplace where all employees can thrive. If you are passionate about coffee, enjoy working in a dynamic team environment, and want to make a positive impact in your community, this is a great opportunity to join the Caribou Coffee family and be part of the 'Bou Crew.
The current opportunity is for a Team Member position at Caribou Coffee. Serving as the core of the Caribou experience, the Team Member plays a critical role in upholding the company’s values and delivering exceptional service. The role involves creating day-making experiences by providing unparalleled guest service, preparing hand-crafted beverages to exacting standards, and embodying the spirit of Caribou Coffee's purpose and values in every customer interaction. This position offers compensation ranging from $11.23 to $18.71 per hour, subject to local and state minimum wage regulations, and involves varied shifts including early mornings, evenings, weekends, and holidays.
The Team Member is not only responsible for customer interaction but also for maintaining the operational flow of the store. This includes managing cash handling procedures, maintaining cleanliness and organization standards, preparing food according to Caribou protocols, and stepping into various roles within the team as needed. The position demands a high level of resilience under pressure, excellent communication skills, and a strong drive to serve with love and take ownership of one’s actions. Caribou Coffee values a positive, enthusiastic attitude where making fun happen and supporting one another are core components of daily work life.
Physically, the role requires the ability to lift up to 50 pounds, stand, sit, bend, and move intermittently during the work shift lasting between 4 to 8 hours. Caribou Coffee is committed to providing reasonable accommodations for individuals with disabilities. As an equal opportunity employer, the company prohibits discrimination and harassment of any type and promotes a diverse and inclusive workplace where all employees can thrive. If you are passionate about coffee, enjoy working in a dynamic team environment, and want to make a positive impact in your community, this is a great opportunity to join the Caribou Coffee family and be part of the 'Bou Crew.
Job Requirements
- Ability to work at least one of the following shifts: early mornings, evenings, some holidays, and/or weekends
- must be at least 16 years of age
- able to see, hear, speak, reach, lift up to 50 pounds, sit, stand, bend, and move intermittently for 4 to 8 hours
- willing to adapt to job duties as they change
- able to take direction from leaders
- committed to providing excellent guest service
- willing to work as part of a team
- able to handle cash responsibly
- able to work under pressure with resilience
- willing to ask for help when necessary
Job Qualifications
- Restaurant, retail, or guest service experience preferred
- excellent communication and interpersonal skills
- strong customer service orientation
- ability to multitask in a fast-paced environment
- positive attitude and enthusiasm for creating memorable guest experiences
- basic math skills for cash handling
- ability to learn and follow standard operating procedures
- dependable and punctual
- commitment to upholding company core values
Job Duties
- Provides incredible guest service by developing personal ongoing relationships with guests
- practices active listening and connection
- anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality
- makes enthusiastic and knowledgeable recommendations to delight guests
- creates day-making experiences that spark a chain reaction of GOOD
- hand-crafts beverages to order per Caribou standard operating procedures
- heats, prepares, and serves Caribou food offerings to standard procedures
- floats between barista and guest service and fulfills all team member roles
- takes guest orders and manages cash drawer following cash handling policies
- maintains cleanliness, sanitization, and organization standards
- thinks and acts proactively about team and guest needs
- differentiates problems requiring leader support
- takes direction from leaders while managing multiple priorities
- brings core values to life by supporting one another, making fun happen, being yourself, taking ownership, and serving with love
- interacts joyfully and makes fun happen
- is helpful to team members and guests
- has a learner’s mentality aiming for continuous improvement
- shows up ready to do the right thing and make a difference
- takes ownership to positively impact others
- is a reliable team player supportive of others
- remains resilient under pressure and asks for help when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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