Team Member

Jersey City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

401(k)

Job Description

Fresh Dining Concepts is the leading franchisee of ToGo Foods, the franchisor for well-known brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With multiple locations spread across the United States, Fresh Dining Concepts has established itself as a prominent player in the food service industry, delivering high-quality, beloved products to a diverse customer base. The company prides itself on maintaining high standards of customer service, operational excellence, and fostering a positive work environment for its team members. Known for its commitment to quality and innovation, Fresh Dining Concepts continues to expand its footprint and bring popular snack and dessert options to communities nationwide.

The role of Team Member at Fresh Dining Concepts is an entry-level position designed for individuals who are enthusiastic about providing exceptional customer experiences and contributing to the operational success of the brand's stores. The Team Member is responsible for the preparation and presentation of products for Auntie Anne's and Cinnabon, including classic pretzels, Cinnabon rolls, and various accompanying items like lemonade, butter, and dips. This position involves all aspects of product preparation such as rolling, twisting, dipping, shaping, baking, and packaging, ensuring that each item meets the company’s quality standards.

In addition to product preparation, the Team Member plays a crucial role in maintaining store cleanliness and equipment upkeep, following Fresh Dining Concepts’ stringent hygiene policies and safety regulations. Customer interaction is a key part of the job; team members are expected to host, greet, take orders, and serve guests with a friendly and courteous demeanor. Strong communication skills and a positive attitude are essential for effectively upselling products to increase sales and enhance guest satisfaction.

The job also requires proficiency in operating the point-of-sale system accurately and efficiently, managing cash transactions, and handling orders with speed and precision. Team Members contribute to opening and closing procedures by setting up and dismantling equipment, utensils, and supplies, and performing cleaning and maintenance duties as assigned. Compliance with company policies, including attendance, appearance, and safety guidelines as well as federal and state regulations like OSHA and EPA, is mandatory.

This position is ideal for individuals seeking to gain valuable experience in the food service industry or retail environment. Fresh Dining Concepts supports the growth of its employees by providing opportunities for development in a fast-paced, team-oriented setting. The Team Member role not only enhances culinary skills and customer service capabilities but also fosters teamwork, communication, and organizational skills. With a commitment to a friendly workplace culture and attention to quality, Fresh Dining Concepts offers an engaging work environment for motivated individuals ready to contribute to the brand’s success.

Job Requirements

High school diploma or equivalent preferred
0-1 years of experience in food service or retail
Ability to obtain food handler certification within 30 days if not currently certified
Basic math and reading skills
Ability to communicate effectively in English
Must be available to work flexible shifts
Ability to work in a fast-paced environment
Ability to stand for prolonged periods
Ability to lift 50+ pounds
Ability to follow health and safety regulations
Must comply with company appearance and hygiene standards
Ability to operate point-of-sale systems
Must be at least 16 years old to operate oven and 18 years old to operate mixer
Ability to work well with co-workers and customers
Ability to handle repetitive hand/arm motions

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
Current food handler certification, or ability to obtain certification within the first 30 days as required by local law
Basic math and basic reading skills
Ability to understand and carry out oral and/or written instructions in English and request clarification when needed
Strong guest focus with excellent people skills
including positive can-do attitude and quick learner
Availability to work shifts
Ability to develop and maintain effective working relationships with co-workers
Compliance with all health and sanitation laws and regulations
Experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
General knowledge and understanding of the food industry or retail operations preferred, but not required

Job Duties

Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
Roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt
Prepare specialty pretzels or other brand products for Cinnabon
Insert, rotate, and remove pretzel/Cinnabon trays
monitor ovens for correct baking time and product color
Dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
Prepare drinks and bag orders using appropriate health and safety measures
Exhibit a friendly, and courteous attitude toward guests and co-workers
Host, greet, and serve guests with a smile, and take orders
Assertively and professionally suggest and upsell to increase the company’s profitability and check average
Operate the point-of-sale system efficiently with minimum voids and accurately make change
Serve and provide samples to potential guests
Set up equipment, utensils, and supplies for opening
Break down, clean, and put away equipment, utensils, and supplies at closing
Perform cleaning and maintenance procedures as directed by the team member in charge of the shift
Always comply with uniform policy and company hygiene/appearance standards
Maintains regular and consistent attendance and punctuality
Complies with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.)