Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and Development
Retirement Plan
flexible scheduling

Job Description

Fresh Dining Concepts is a prominent franchisee of ToGo Foods, which is the franchisor responsible for well-known brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With locations spread across the United States, Fresh Dining Concepts has established itself as a leading player in the fast-casual and specialty food franchise industry. The company prides itself on delivering high-quality products and exceptional customer experiences, driven by a team-oriented culture and a dedication to maintaining the standards set by these beloved brands. As a franchisee, Fresh Dining Concepts focuses on operational excellence, innovation, and community engagement, which strengthens their market position and fosters growth opportunities nationwide. Joining their team means becoming part of a dynamic and supportive work environment where individual contributions are valued and employees have opportunities to develop professionally in the food service sector.

The Team Member role at Fresh Dining Concepts is integral to maintaining the high standards of Auntie Anne's and Cinnabon stores. This position primarily involves the preparation and presentation of products including pretzels, cinnamon rolls, lemonades, and yogurt, ensuring that both food quality and customer service exceed expectations. Employees in this role are expected to handle a full range of food preparation activities such as dough making, rolling, twisting, baking, and serving while adhering to strict health and safety guidelines. The role also includes maintaining store cleanliness and equipment upkeep to provide a welcoming and safe environment for both guests and staff. A Team Member will interact directly with customers, offering a friendly and courteous atmosphere, taking orders, and operating the point-of-sale system accurately and efficiently.

This position is suited for individuals who demonstrate strong work ethic, attention to detail, and a passion for delivering excellent guest experiences. It requires the ability to work in a fast-paced environment, embrace teamwork, and maintain professionalism at all times. Candidates should also have the flexibility to work various shifts as required. The role offers substantial opportunities to learn valuable skills in food preparation, customer service, and retail operations. Fresh Dining Concepts supports employee growth through ongoing training and encouragement to achieve certification standards such as food handler certifications. This part-time or full-time role caters to those looking to enter or advance in the food service industry with a reputable company known for its commitment to quality and employee satisfaction. While prior experience is beneficial, the company welcomes enthusiastic candidates eager to build a career in a vibrant, customer-centric setting.

Job Requirements

  • High school diploma or equivalent
  • 0-1 years of experience in the food service or retail industry
  • Current or obtain food handler certification within 30 days
  • Ability to read and perform basic math
  • Ability to understand and follow instructions in English
  • Strong interpersonal skills
  • Must comply with health and sanitation laws
  • Availability to work various shifts
  • Ability to stand for extended periods and perform repetitive motions
  • Ability to lift more than 50 pounds
  • Must be at least 16 years old to operate oven and 18 years old to operate mixer
  • Good communication skills in English
  • Ability to work in a fast-paced environment with agility
  • Willingness to comply with company policies and safety regulations

Job Qualifications

  • 0-1 years of experience in the food service industry or equivalent retail experience
  • Current food handler certification or ability to obtain certification within the first 30 days as required by local law
  • Basic math and reading skills
  • Ability to understand and carry out oral and/or written instructions in English and request clarification when needed
  • Strong guest focus with excellent people skills including positive can-do attitude and quick learner
  • Availability to work shifts
  • Ability to develop and maintain effective working relationships with co-workers
  • Compliance with all health and sanitation laws and regulations
  • Experience in computer, smartphones, iPads, retail handhelds, and POS systems preferred
  • General knowledge and understanding of the food industry or retail operations preferred but not required

Job Duties

  • Prepare dough and other products including lemonade, butter, dips, Cinnabons, and yogurt
  • Roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
  • Prepare specialty pretzels or other brand products for Cinnabon
  • Insert, rotate, and remove pretzel or Cinnabon trays
  • monitor ovens for correct baking time and product color
  • Dip, drain, and fill pretzels or Cinnabons in the warmer or hot plate
  • Prepare drinks and bag orders using appropriate health and safety measures
  • Exhibit a friendly and courteous attitude toward guests and co-workers
  • Host, greet, and serve guests with a smile and take orders
  • Assertively and professionally suggest and upsell to increase the company’s profitability and check average
  • Operate the point-of-sale system efficiently with minimum voids and accurately make change
  • Serve and provide samples to potential guests
  • Set up equipment, utensils, and supplies for opening
  • Break down, clean, and put away equipment, utensils, and supplies at closing
  • Perform cleaning and maintenance procedures as directed by the team member in charge of the shift
  • Always comply with uniform policy and company hygiene and appearance standards
  • Maintain regular and consistent attendance and punctuality
  • Comply with Fresh Dining Concepts policies and procedures including relevant federal and state regulations such as safety and environmental standards, OSHA, EPA, Right to Know, EEO, and ADA

Job Criteria

Experience

Entry Level (1-2 years)


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