Team Member

Appleton, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Equal opportunity employer

Training and Development

flexible scheduling

Employee Discounts

Team-oriented environment

competitive pay

Career growth opportunities

Job Description

Caribou Coffee is a renowned coffeehouse chain dedicated to creating day-making experiences that spark a positive chain reaction of GOOD. Founded with a passion for high-quality coffee and exceptional guest service, Caribou Coffee has grown to become a beloved destination for coffee enthusiasts seeking more than just a great beverage. The company places a strong emphasis on TEAM, GUEST, and BUSINESS values, fostering a community-oriented culture where employees and customers alike feel valued and inspired. Caribou Coffee is known for its commitment to crafting world-class hand-crafted beverages and offering a warm, inviting environment where everyone can be themselves while making a meaningful impact on their community. The brand embodies a spirit of fun, ownership, service with love, and continuous learning, making it a great place to grow both personally and professionally. The employment type for this role is likely part-time or full-time, welcoming a diverse range of applicants committed to the company's core values.

The position of Team Member at Caribou Coffee is central to delivering the Caribou experience. As a Team Member, you will be the face of the brand, responsible for creating memorable day-making experiences through outstanding guest service and expertly crafted beverages. This role involves engaging with guests to build personal connections, actively listening to their needs, and anticipating opportunities to enhance their experience. Team Members are expected to master Caribou's standard operating procedures for making beverages and preparing food offerings, ensuring consistency and quality with every order. Flexibility is key in this role, as Team Members float between barista duties and guest service, embracing all responsibilities with enthusiasm and teamwork.

In addition to operational duties, a Caribou Coffee Team Member brings the company’s core values to life daily by supporting one another, making fun happen, being authentic, taking ownership, and serving with love. This role demands resilience, a learner’s mentality, and a passion for positively impacting both the team and the guests. Candidates must be at least 16 years old and able to work shifts that may include early mornings, evenings, holidays, or weekends. Prior experience in restaurant, retail, or guest service environments is preferred but not required, as training will be provided.

Physically, the role involves seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing for extended periods, bending, and intermittent movement throughout the shift. Caribou Coffee prides itself on its inclusive workplace, offering equal employment opportunities to all applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, or veteran status.

Joining Caribou Coffee means becoming part of the 'Bou Crew,' where every day is an opportunity to serve with passion, connect with others, and create joyful experiences for guests and team members alike. This role is ideal for individuals who enjoy dynamic, social environments, take pride in their work, and are eager to learn and grow within a supportive community-focused company.

Job Requirements

Must be at least 16 years of age
ability to work early mornings, evenings, some holidays and/or weekends
ability to see, hear, speak, reach, lift up to 50 pounds, sit, stand for 4 to 8 hours, bend and move intermittently during working hours with or without reasonable accommodations

Job Qualifications

Must be at least 16 years of age
ability to work early mornings, evenings, some holidays and/or weekends
preferred experience in restaurant, retail, or guest service
learner’s mentality
strong interpersonal and communication skills
ability to handle cash transactions accurately
basic food and beverage preparation skills
ability to follow standard operating procedures
teamwork and collaboration skills

Job Duties

Provides incredible guest service by developing personal ongoing relationships with guests
practices active listening and connection
anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality
makes enthusiastic and knowledgeable recommendations to delight guests
creates day making experiences that spark a chain reaction of good
hand-crafts beverages to order per Caribou standard operating procedures
heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
takes guest orders and manages cash drawer and follows all cash handling policies and procedures
maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
actively thinks and acts upon what the team and guest will need in the future
differentiates between problems that can be solved directly and when to ask for leader support
understands that the team is managing multiple priorities and willingly takes direction from leaders
brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
brings joy to the opportunity to interact with others and make fun happen
relishes the opportunity to be helpful to others – both to team members and guests
has a learner’s mentality and has a desire to get better and do things correctly and effectively
shows up in every situation looking to do the right thing, serve with love and make the biggest difference
takes ownership for and is eager to make a positive impact on others
shows up ready and willing to be a reliable team player and support one another
is resilient under pressure and is willing to ask for help