Team Member

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Training and Development

Career growth opportunities

flexible schedule

Job Description

Fresh Dining Concepts is the premier franchisee of ToGo Foods, managing popular and beloved brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With multiple locations spread across the United States, Fresh Dining Concepts is dedicated to delivering high-quality food experiences through these well-established brands. The company is recognized for its commitment to customer satisfaction, operational excellence, and fostering a positive work environment for its employees. As a leader in the food service franchise industry, Fresh Dining Concepts maintains high standards with a focus on cleanliness, food safety, and creating a welcoming atmosphere for guests.

The Team Member position at Fresh Dining Concepts focuses primarily on the preparation and presentation of Auntie Anne's and/or Cinnabon products, along with maintaining store premises and equipment to ensure an excellent customer experience. This role requires individuals who are passionate about guest service and enjoy working in a dynamic, fast-paced environment. Team Members are responsible for various food preparation tasks such as making dough, rolling and shaping pretzels or Cinnabon products, baking, and ensuring products are presented attractively. They also handle customer interactions including greeting guests, taking orders, operating the point-of-sale system, and skillfully upselling products to enhance profitability.

A key part of the role is maintaining health and safety standards, enabling compliance with local food handling regulations, as well as Fresh Dining Concepts' internal policies. Team Members assist in opening and closing procedures, including setting up and cleaning equipment and utensils. The role offers an excellent opportunity for individuals looking to start or grow their career in food service, benefiting from comprehensive training and the chance to work within a supportive team environment. Given the company's footprint across the country, the Team Member role can serve as a stepping stone to further career opportunities within Fresh Dining Concepts or its franchised brands. This is a frontline position requiring strong interpersonal skills, an energetic attitude, and a commitment to excellence in every aspect of service.

Job Requirements

High school diploma or equivalent
0-1 years of experience in food service or retail
Current or ability to obtain food handler certification
Basic math skills
Basic reading skills
Ability to communicate effectively in English
Ability to handle fast-paced environment
Availability to work flexible shifts
Ability to lift more than 50 pounds
Ability to stand, walk, squat, bend, and perform repetitive hand and arm motions
Ability to write simple correspondence
Minimum age 16 for oven operation, 18 for mixer operation
Compliance with health, safety, and federal/state regulations

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
Current food handler certification, or ability to obtain certification within 30 days as required by local law
Basic math and basic reading skills
Ability to understand and carry out oral or written instructions in English and request clarification when needed
Strong guest focus with excellent people skills, including positive can-do attitude and quick learner
Availability to work shifts
Ability to develop and maintain effective working relationships with co-workers
Compliance with all health and sanitation laws and regulations
Experience with computers, smartphones, iPads, retail handhelds, and POS systems preferred
General knowledge and understanding of the food industry or retail operations preferred, but not required

Job Duties

Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
Roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, or yogurt
Prepare specialty pretzels or other brand products for Cinnabon
Insert, rotate, and remove pretzel or Cinnabon trays
monitor ovens for correct baking time and product color
Dip, drain, and fill pretzels or Cinnabons in the warmer or hot plate
Prepare drinks and bag orders using appropriate health and safety measures
Exhibit a friendly and courteous attitude toward guests and co-workers
Host, greet, and serve guests with a smile and take orders
Assertively and professionally suggest and upsell to increase the company’s profitability and check average
Operate the point-of-sale system efficiently with minimum voids and accurately make change
Serve and provide samples to potential guests
Set up equipment, utensils, and supplies for opening
Break down, clean, and put away equipment, utensils, and supplies at closing
Perform cleaning and maintenance procedures as directed by the team member in charge of the shift
Always comply with uniform policy and company hygiene and appearance standards
Maintain regular and consistent attendance and punctuality
Comply with Fresh Dining Concepts policies and procedures, including federal and state safety and environmental regulations