Team Member

Hayward, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

Career development opportunities

Paid holidays

Job Description

Fresh Dining Concepts, LLC is a prominent franchisee of GoTo Foods, the franchisor behind several beloved food brands including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With locations dispersed across the United States, Fresh Dining Concepts is known for delivering high-quality, fresh products and exceptional customer service. As part of a well-established chain, the company is committed to providing a welcoming environment for both its guests and employees. This commitment to excellence drives the company’s ongoing growth and success in the competitive food service market. Fresh Dining Concepts values teamwork, innovation, and the development of its workforce by providing opportunities for career growth and a supportive work environment. The company embraces diversity and promotes compliance with health, safety, and labor regulations to ensure a safe and respectful workplace for everyone.

The role of a Team Member at Fresh Dining Concepts is centered around the preparation and presentation of Auntie Anne's and/or Cinnabon products, offering customers a delightful experience with every visit. This full-time or part-time position requires associates who are enthusiastic about food service, customer interaction, and maintaining store standards. Team Members are responsible for a variety of tasks including dough preparation, baking, and assembling specialty products such as pretzels and Cinnabons, alongside handling drinks and other products responsibly and hygienically. In addition to product preparation, employees take on the important role of guest interaction by greeting visitors, taking orders, suggesting upsell items in a friendly and professional manner, and maintaining the store's cleanliness and equipment readiness. Proficiency with point-of-sale systems is also expected to ensure transactions are processed efficiently and accurately.

Working in this fast-paced environment requires excellent multitasking abilities, a positive attitude, and teamwork skills to contribute to store operations and enhance customer satisfaction. Employees are expected to adhere to uniform and hygiene standards, comply with company policies, and uphold all relevant federal and state safety standards including OSHA and EPA regulations. This role is ideal for individuals looking to gain or build experience in retail food service and those who enjoy engaging with customers while working in a dynamic team setting. Fresh Dining Concepts offers an energetic workplace where personal growth is fostered and dedication is rewarded with opportunities for advancement and full-time status, earned through performance and availability. The company is focused on nurturing a culture of respect, community, and professionalism, positioning it as an excellent place for your career in the food service industry.

Job Requirements

Ability to lift 50+ pounds
Prolonged or stationary standing, walking, squatting, bending, and repetitive hand or arm motions
Ability to work in a fast-paced, highly stressed environment
Work with agility
Occasional long hours within applicable laws
Ability to write simple correspondence in English
Ability to effectively communicate in English for safety and work purposes
Ability to test products by taste, color, and smell
Minimum age 16 to operate ovens and 18 to operate mixers
Availability to work shifts
Compliance with health and safety standards

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
Current food handler certification or ability to obtain within 30 days as required by local law
Basic math and reading skills
Ability to understand and carry out oral or written instructions in English and request clarification when needed
Strong guest focus with excellent people skills including positive can-do attitude and quick learner
Availability to work shifts
Ability to develop and maintain effective working relationships with co-workers
Compliance with all health and sanitation laws and regulations
Experience with computers, smartphones, iPads, retail handhelds, and POS systems preferred
General knowledge and understanding of the food industry or retail operations preferred but not required

Job Duties

Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
Roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
Prepare specialty pretzels or other brand products for Cinnabon
Insert, rotate, and remove pretzel and Cinnabon trays and monitor ovens for correct baking time and product color
Dip, drain, and fill pretzels and Cinnabons in the warmer or hot plate
Prepare drinks and bag orders using appropriate health and safety measures
Exhibit a friendly and courteous attitude toward guests and co-workers