Team Member

Rosemont, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Fresh Dining Concepts is a premier franchise operator specializing in popular food brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. As the leading franchisee of ToGo Foods, Fresh Dining Concepts proudly operates numerous locations across the United States, offering customers a diverse range of high-quality, beloved food products. The company is known for its commitment to delivering exceptional guest experiences, maintaining strong brand standards, and supporting its employees with a positive work environment that encourages growth and development. Fresh Dining Concepts embraces innovation and operational excellence, making it a desirable employer within the food service industry. They focus on upholding health, safety, and sanitation standards while fostering a culture of teamwork and professionalism.

The Team Member position at Fresh Dining Concepts is a crucial role that involves engaging directly with customers and ensuring the quality and presentation of Auntie Anne's and/or Cinnabon products. Team Members are responsible for preparing and serving a variety of food items, maintaining a clean and organized store environment, and providing exceptional customer service. This role is ideal for individuals who enjoy fast-paced, dynamic work settings and who are eager to learn and grow within the food service industry.

Team Members will be involved in preparing dough, specialty pretzels, Cinnabon items, and beverages, emphasizing quality and consistency in every product. They will work with equipment such as ovens and warmers, carefully monitoring baking times and product appearance. The role also includes handling transactions at the point-of-sale system with accuracy and efficiency, serving samples to potential guests, and upselling to enhance sales. Being a face of the brand, Team Members must demonstrate a friendly and courteous attitude, creating a welcoming atmosphere for guests.

Additionally, employees are expected to adhere to company hygiene and uniform standards, ensure compliance with health and safety regulations, and assist in cleaning and maintenance tasks both during opening and closing shifts. Effective communication and teamwork are vital, as is the ability to maintain punctual attendance and a positive work ethic. This position accommodates both entry-level candidates and those with some retail or food service experience. Certification in food handling is required or must be obtainable within the first 30 days of employment. Availability to work various shifts is necessary to meet business needs.

Overall, this position offers a rewarding opportunity to join a respected franchise operator with a supportive team culture. It provides hands-on experience in food preparation, customer service, and retail operations, making it suitable for individuals seeking a start or advancement in the food industry. Fresh Dining Concepts values diversity and inclusion, ensuring a respectful and welcoming workplace for all team members.

Job Requirements

High school diploma or equivalent
0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and reading skills
ability to understand and carry out oral and written instructions in English and request clarification when needed
ability to work shifts including weekends and holidays
ability to maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
ability to stand for prolonged periods, walk, squat, bend, and perform repetitive hand and arm motions
ability to lift over 50 pounds
ability to work in a fast-paced, high-stress environment
ability to write simple correspondence in English
minimum age of 16 to operate ovens and 18 to operate mixers
adherence to company hygiene, uniform, and appearance standards

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and basic reading skills
ability to understand and carry out oral and written instructions in English and request clarification when needed
strong guest focus with excellent people skills including a positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
experience in computers, smartphones, iPads, retail handhelds, and POS systems preferred
general knowledge and understanding of the food industry or retail operations preferred but not required

Job Duties

Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel and Cinnabon trays, monitor ovens for correct baking time and product color
dip, drain, and fill pretzels and Cinnabons in the warmer or hot plate
prepare drinks and bag orders using appropriate health and safety measures
exhibit a friendly and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile, and take orders
assertively and professionally suggest and upsell to increase company profitability and check average
operate the point-of-sale system efficiently with minimum voids and accurately make change
serve and provide samples to potential guests
set up equipment, utensils, and supplies for opening
break down, clean, and put away equipment, utensils, and supplies at closing
perform cleaning and maintenance procedures as directed by the team member in charge of the shift
comply with uniform policy and company hygiene and appearance standards
maintain regular and consistent attendance and punctuality
comply with company policies and procedures including relevant federal and state regulations such as safety and environmental standards, OSHA, EPA, Right to Know, EEO, and ADA