Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Rotating Shifts
Flexible
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule

Job Description

Fresh Dining Concepts is a prominent and leading franchisee of ToGo Foods, LLC, the franchisor for several well-known and beloved brands including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. Operating locations nationwide across the United States, Fresh Dining Concepts is committed to delivering exceptional food experiences and outstanding customer service to a wide audience. As a franchisee, Fresh Dining Concepts leverages the established reputation and quality of these renowned food brands, ensuring that each location operates efficiently and maintains the high standards expected by customers and franchisors alike. The company's focus on operational excellence, employee development, and guest satisfaction positions it as a leader in the quick-service food industry sector. This dynamic company fosters a team-oriented culture that values dedication, enthusiasm, and the drive to grow both personally and professionally within the food service industry.

The Team Member role at Fresh Dining Concepts embodies the frontline interaction between the food and beverage brands and their guests. Specifically, this position involves the preparation and presentation of Auntie Anne's and/or Cinnabon products, adhering closely to the operating standards and guidelines set forth by Fresh Dining Concepts, LLC. The Team Member is essential in ensuring the quality, taste, and appearance of the products meet brand expectations while also maintaining cleanliness and safety of the store premises and equipment. This role is perfect for individuals who are enthusiastic about food preparation, enjoy engaging with customers, and thrive in a fast-paced, team-driven environment.

Team Members will carry out a variety of duties including the preparation of dough, baking, and shaping pretzels and Cinnabon products, as well as preparing beverages such as lemonade and yogurt. The role requires meticulous attention to detail when monitoring product quality through baking times and presentation, along with demonstrating friendliness and professionalism toward guests and team members. In addition to food preparation, Team Members operate point-of-sale systems accurately, assist with order taking, and actively contribute to upselling efforts to boost profitability and customer satisfaction. Safety, hygiene, and compliance with company policies and local regulations are fundamental aspects of this position.

Fresh Dining Concepts emphasizes providing a supportive work environment with flexible shift availability, making this role accessible to individuals with varying degrees of food service experience. The company values strong guest focus, positive attitudes, and the ability to work well in a team setting. For those interested in advancing within the fast-food service industry or gaining valuable experience in retail operations, the Team Member position offers a solid foundation with opportunities for growth and skill development. Overall, working as a Team Member at Fresh Dining Concepts provides not only hands-on experience in food preparation and customer service but also the chance to be part of a reputable franchise operation recognized for quality and community presence.

Job Requirements

  • 0-1 years of experience in the food service industry or equivalent retail experience
  • current food handler certification, or ability to obtain certification within the first 30 days as required by local law
  • basic math and basic reading skills
  • ability to understand and carry out oral and/or written instructions in English and request clarification when needed
  • strong guest focus with excellent people skills
  • availability to work shifts
  • ability to develop and maintain effective working relationships with co-workers
  • compliance with all health and sanitation laws and regulations

Job Qualifications

  • 0-1 years of experience in the food service industry or equivalent retail experience
  • current food handler certification, or ability to obtain certification within the first 30 days as required by local law
  • basic math and basic reading skills
  • ability to understand and carry out oral and/or written instructions in English and request clarification when needed
  • strong guest focus with excellent people skills, including positive can-do attitude and quick learner
  • availability to work shifts
  • ability to develop and maintain effective working relationships with co-workers
  • compliance with all health and sanitation laws and regulations
  • experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
  • general knowledge and understanding of the food industry or retail operations preferred, but not required

Job Duties

  • Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
  • roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt
  • prepare specialty pretzels or other brand products for Cinnabon
  • insert, rotate, and remove pretzel/Cinnabon trays
  • monitor ovens for correct baking time and product color
  • dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
  • prepare drinks and bag orders using appropriate health and safety measures
  • exhibit a friendly and courteous attitude toward guests and co-workers
  • host, greet, and serve guests with a smile and take orders
  • assertively and professionally suggest and upsell to increase the company’s profitability and check average
  • operate the point-of-sale system efficiently with minimum voids and accurately make change
  • serve and provide samples to potential guests
  • set up equipment, utensils, and supplies for opening
  • break down, clean, and put away equipment, utensils, and supplies at closing
  • perform cleaning and maintenance procedures as directed by the team member in charge of the shift
  • always comply with uniform policy and company hygiene/appearance standards
  • maintain regular and consistent attendance and punctuality
  • comply with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA)

Job Criteria

Experience

Entry Level (1-2 years)


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