Team Member

West Hartford, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible scheduling

Job Description

Fresh Dining Concepts is a premier franchisee specializing in managing well-recognized food service brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With an extensive presence across the United States, Fresh Dining Concepts is dedicated to delivering exceptional food quality and customer service experiences through its franchise locations. The company prides itself on maintaining strong brand identities while fostering a vibrant, supportive work environment that encourages growth and professional development for its team members. As a prominent player in the quick-service restaurant industry, Fresh Dining Concepts focuses on operational excellence, innovation, and community engagement to uphold its position as... Show More

Job Requirements

Prolonged/stationary standing, walking, squatting, bending, and repetitive and constant hand/arm motions (i.e. rolling, dipping pretzels/Cinnabons)
ability to lift 50+ pounds
ability to work in a fast-paced, highly stressed environment when dealing with point-of-sale system/guests/staff
work with agility
occasional long hours within state and federal applicable laws
ability to write simple correspondence in English
ability to effectively share information in one-on-one and/or small group settings to guests and employees who only speak English for safety and communication purposes
ability to test products by taste, color, and smell
minimum age to operate oven is 16 years old (16-year-old not able to use freight elevator)
minimum age to operate mixer is 18 years old

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and basic reading skills
ability to understand and carry out oral and/or written instructions in English and request clarification when needed
strong guest focus with excellent people skills including positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
experience with computer, smart phones, iPads, retail handhelds, and POS systems preferred
general knowledge and understanding of the food industry or retail operations preferred

Job Duties

Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt)
roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel/Cinnabon trays
monitor ovens for correct baking time and product color
dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate
prepare drinks and bag orders using appropriate health and safety measures
exhibit a friendly and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile, and take orders
assertively and professionally suggest and upsell to increase the company’s profitability and check average
operate the point-of-sale system efficiently with minimum voids and accurately make change
serve and provide samples to potential guests
set up equipment, utensils, and supplies for opening
break down, clean, and put away equipment, utensils, and supplies at closing
perform cleaning and maintenance procedures as directed by the team member in charge of the shift
always comply with uniform policy and company hygiene/appearance standards
maintain regular and consistent attendance and punctuality
comply with Fresh Dining Concepts policies and procedures, including federal and state regulations

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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