Team Member

Elizabeth, NJ, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Part-time

Compensation

Hourly

Exact $15.50

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

Fresh Dining Concepts is a leading franchise operator of ToGo Foods, which is the franchisor for popular and well-established brands including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With multiple locations across the United States, Fresh Dining Concepts is committed to delivering high-quality food and excellent customer service through its diverse portfolio of brands. This company operates in the fast-casual and quick-service restaurant industry, focusing on providing customers with memorable experiences through fresh, tasty products and friendly service. Fresh Dining Concepts is known for its dedication to operational excellence and employee development, fostering a team-oriented environment where every team member can thrive and grow.

The role of Team Member at Fresh Dining Concepts primarily involves working at Auntie Anne's and/or Cinnabon locations. A Team Member is responsible for preparing and presenting the various signature products offered by these brands, such as pretzels, Cinnabons, lemonades, and yogurts, while maintaining high standards of cleanliness and equipment upkeep. This position requires attention to detail and adherence to company policies and health and safety regulations, ensuring a safe and welcoming atmosphere for guests. Team Members will engage with customers by greeting and serving them with a positive and courteous attitude, handling orders efficiently, and using point-of-sale systems with accuracy. Additionally, Team Members play an active role in upselling and increasing revenue through professional interaction with guests. The job includes opening and closing duties, maintaining store hygiene, and strict compliance with uniform and appearance guidelines. Successful candidates will be versatile in their ability to perform multiple tasks, including food preparation, baking, equipment maintenance, and customer service duties. This position offers entry-level opportunities suitable for individuals with little to no prior experience in the food service industry, providing essential hands-on training and experience. Team Members will be expected to work various shifts in a fast-paced environment and demonstrate a strong work ethic, reliability, and teamwork skills. Overall, this position is ideal for individuals looking to start or advance their careers in the food service industry within a supportive and well-established franchise operator.

Job Requirements

high school diploma or equivalent
0-1 years of experience in food service or retail
current or ability to obtain food handler certification within 30 days
basic math and reading skills
ability to understand and follow instructions in English
ability to communicate effectively in English
strong guest service orientation
availability to work flexible shifts
ability to maintain positive working relationships with team members
compliance with health and sanitation regulations
physical ability to stand for prolonged periods, walk, squat, bend, perform repetitive hand/arm motions
ability to lift 50 pounds
ability to work in fast-paced, high-stress environments
agility and stamina
ability to write simple correspondence in English
ability to taste, see, and smell products for quality control
age minimum 16 years to operate oven and 18 years for mixer
adherence to uniform and hygiene standards
punctuality and reliability

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and basic reading skills
ability to understand and carry out oral and/or written instructions in English and request clarification when needed
strong guest focus with excellent people skills including positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
general knowledge and understanding of the food industry or retail operations preferred but not required

Job Duties

prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel and Cinnabon trays while monitoring ovens for correct baking time and product color
dip, drain, and fill pretzels and Cinnabons in the warmer or hot plate
prepare drinks and bag orders using appropriate health and safety measures
exhibit a friendly and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile and take orders
assertively and professionally suggest and upsell to increase the company’s profitability and average check
operate the point-of-sale system efficiently with minimum voids and accurately make change
serve and provide samples to potential guests
set up equipment, utensils, and supplies for opening
break down, clean, and put away equipment, utensils, and supplies at closing
perform cleaning and maintenance procedures as directed by the team member in charge of the shift
always comply with uniform policy and company hygiene and appearance standards
maintain regular and consistent attendance and punctuality
comply with Fresh Dining Concepts, LLC policies and procedures including relevant federal and state regulations