Team Member

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

flexible schedule

training programs

Career advancement opportunities

Job Description

Fresh Dining Concepts is a prominent franchisee operating some of the most beloved and recognizable brands in the food service industry across the United States. As the leading franchisee of ToGo Foods, Fresh Dining Concepts proudly manages popular brands including Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With numerous locations nationwide, the company has built a reputation for excellence in customer service, product quality, and operational standards. Fresh Dining Concepts focuses on delivering a consistent and enjoyable experience to every guest while fostering a positive work environment for its team members.

This job opening is for the position of Team Member, a vital role within Fresh Dining Concepts that ensures the preparation, presentation, and service of Auntie Anne's and Cinnabon products meet high standards of quality and customer satisfaction. The Team Member will be an ambassador of the brand, responsible not only for crafting products like pretzels, Cinnabons, and specialty drinks but also maintaining the cleanliness and organization of the store. This is an entry-level position suitable for individuals eager to gain experience in the food service or retail industry. Fresh Dining Concepts provides comprehensive training to help new employees succeed and encourages a workforce that is friendly, efficient, and customer-focused.

In this role, the Team Member will engage closely with guests, providing a welcoming atmosphere through excellent hospitality and professional service. Responsibilities include operating point-of-sale systems, handling food products with care, and ensuring compliance with health and sanitation standards. Candidates will be expected to maintain a neat and professional appearance consistent with company policies and uphold safety regulations. The position demands physical stamina, the ability to multitask in a fast-paced environment, and a commitment to upholding the brand’s values.

Fresh Dining Concepts values employees who take pride in their work and possess a positive attitude with a strong work ethic. This role offers an opportunity to be part of a dynamic team within a nationally recognized franchise network. Those hired will enjoy a supportive environment that encourages professional growth, learning, and the chance to contribute to the success of some of America’s favorite brands. This position is ideal for individuals seeking flexible shifts and a collaborative atmosphere.

Job Requirements

minimum age 16 years to operate oven
minimum age 18 years to operate mixer
ability to lift 50+ pounds
ability to stand, walk, squat, bend, and perform repetitive hand/arm motions
ability to work in a fast-paced, highly stressed environment
ability to write simple correspondence in English
ability to share information effectively in English
ability to test products by taste, color, and smell
availability to work shifts
compliance with health and sanitation laws and regulations
regular and consistent attendance and punctuality

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain certification within the first 30 days as required by local law
basic math and reading skills
ability to understand and carry out oral and written instructions in English and request clarification when needed
strong guest focus with excellent people skills including positive can-do attitude and quick learner
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with all health and sanitation laws and regulations
experience with computer, smartphones, iPads, retail handhelds, and POS systems preferred
general knowledge and understanding of the food industry or retail operations preferred

Job Duties

prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel and Cinnabon trays, monitor ovens for correct baking time and product color
dip, drain, and fill pretzels and Cinnabons in warmer or hot plate
prepare drinks and bag orders using appropriate health and safety measures
exhibit a friendly and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile and take orders
assertively and professionally suggest and upsell to increase company profitability and check average
operate the point-of-sale system efficiently with minimum voids and accurately make change
serve and provide samples to potential guests
set up equipment, utensils, and supplies for opening
break down, clean, and put away equipment, utensils, and supplies at closing
perform cleaning and maintenance procedures as directed by the shift leader
comply with uniform policy and company hygiene and appearance standards
maintain regular and consistent attendance and punctuality
comply with Fresh Dining Concepts policies and relevant federal and state regulations including safety and environmental standards