Team Member

Hurst, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

employee recognition

Job Description

Fresh Dining Concepts is a premier franchisee of ToGo Foods, serving as the franchisor for well-known brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With multiple locations spread across the United States, Fresh Dining Concepts is dedicated to providing high-quality food products and exceptional customer service to guests nationwide. As a leader in the quick-service restaurant industry, this company is committed to maintaining the standards of its popular brands while fostering a positive and inclusive workplace environment for its employees. Fresh Dining Concepts prides itself on innovation, quality, and guest satisfaction, making it a sought-after employer in the food service sector.

The Team Member role at Fresh Dining Concepts offers an exciting opportunity to join a dynamic team focused on delivering delicious and freshly prepared food items from Auntie Anne's and Cinnabon. The position involves hands-on preparation and presentation of products such as pretzels, Cinnabons, yogurt, and specialty drinks, ensuring each guest receives a high standard of taste and presentation. Team Members are also responsible for maintaining store cleanliness and adhering strictly to health and safety guidelines as prescribed by Fresh Dining Concepts policies and federal and state regulations. This role requires someone who is energetic, customer-focused, and eager to learn the operational aspects of fast-paced quick-service food retail. Successful candidates will be trained in product preparation, use of point-of-sale systems, and guest interaction techniques designed to create a welcoming atmosphere. The job encourages employee growth with opportunities to understand the retail food industry and gain experience with food safety and sanitation standards. It is an hourly wage position ideal for individuals looking to start or advance their career in the food service industry. Team Members benefit from supportive management, comprehensive training programs, and a collaborative environment where customer satisfaction and efficient operations are valued. This role is integral to the daily success of each location and offers potential opportunities for advancement within Fresh Dining Concepts' extensive franchise network.

Job Requirements

High school diploma or equivalent preferred
0-1 years of relevant food service or retail experience
Current food handler certification or the ability to obtain it within 30 days of employment
Basic math and reading skills
Ability to understand and follow instructions in English
Strong guest service orientation and interpersonal skills
Availability to work flexible shifts including weekends and holidays
Ability to stand for prolonged periods and perform repetitive hand and arm motions
Ability to lift over 50 pounds
Ability to work in a fast-paced environment
Compliance with health and safety regulations
Minimum age requirements of 16 for operating ovens and 18 for operating mixers in Cinnabon and Auntie Anne's locations
Ability to write and communicate effectively in English
Physical ability to perform tasks including bending, squatting, walking, and working with agility

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
Current food handler certification or ability to obtain certification within the first 30 days as required by local law
Basic math and reading skills
Ability to understand and carry out oral or written instructions in English and request clarification if needed
Strong guest focus with excellent people skills including positive can-do attitude and quick learner
Availability to work shifts
Ability to develop and maintain effective working relationships with co-workers
Compliance with all health and sanitation laws and regulations
Experience with computers, smart phones, iPads, retail handhelds, and POS systems preferred
General knowledge and understanding of the food industry or retail operations preferred but not required

Job Duties

Prepare dough and other products such as lemonade, butter, dips, Cinnabons,and yogurt
Roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
Prepare specialty pretzels or other brand products for Cinnabon
Insert, rotate, and remove pretzel and Cinnabon trays and monitor ovens for correct baking time and product color
Dip, drain, and fill pretzels and Cinnabons in the warmer or hot plate
Prepare drinks and bag orders using appropriate health and safety measures
Exhibit a friendly and courteous attitude toward guests and co-workers
Host, greet, and serve guests with a smile and take orders
Assertively and professionally suggest and upsell to increase the company’s profitability and check average
Operate the point-of-sale system efficiently with minimum voids and accurately make change
Serve and provide samples to potential guests
Set up equipment, utensils, and supplies for opening
Break down, clean, and put away equipment, utensils, and supplies at closing
Perform cleaning and maintenance procedures as directed by the team member in charge of the shift
Always comply with uniform policy and company hygiene and appearance standards
Maintain regular and consistent attendance and punctuality
Comply with Fresh Dining Concepts policies and procedures including relevant federal and state regulations such as safety and environmental standards, OSHA, EPA, Right to Know, EEO, and ADA