Team Member

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Career development opportunities

Paid training

Job Description

Fresh Dining Concepts is the premier franchisee for ToGo Foods, representing well-known brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With numerous locations across the United States, Fresh Dining Concepts stands as a leader in the quick-service dining industry, focused on delivering high-quality food products and exceptional customer experiences. This company prides itself on its commitment to franchisee excellence and maintaining strong brand standards, which has positioned it as a trusted and recognizable name in the snack and beverage retail sector.

The role of Team Member at Fresh Dining Concepts involves working primarily with Auntie Anne's and/or Cinnabon products. This position is essential to the daily operations of the store and directly impacts customer satisfaction through product preparation, presentation, and guest service. Team Members are responsible for preparing dough, shaping pretzels and Cinnabons, handling specialty brand products, baking, and assembling orders with attention to health and safety standards. Additionally, they engage with guests by hosting, taking orders, upselling products, and efficiently operating the point-of-sale system.

This position is vital in maintaining the cleanliness and operational readiness of the store, including the setup and breakdown of equipment and adherence to company hygiene and uniform policies. The role requires a hardworking, friendly, and customer-focused individual who can thrive in a fast-paced environment, demonstrate strong interpersonal skills, and contribute positively to an energetic team atmosphere.

Fresh Dining Concepts offers an environment where new team members can grow and learn, supported by training that includes meeting local food handler certification requirements. This is an entry-level role suited for individuals with little to no prior experience in food service or retail, making it a great opportunity to start or enhance a career in the food retail industry. Team Members can expect to cultivate valuable customer service skills, product knowledge, and efficient operational abilities through hands-on tasks.

Overall, working as a Team Member offers a chance to be part of a respected franchise business with national reach, engaging with beloved snack brands that customers enjoy daily. Fresh Dining Concepts is committed to fostering a respectful and supportive workplace environment where employees are recognized for their contributions and encouraged to excel in their roles. This position offers both a rewarding experience and a foundational step toward further career opportunities within the company and the broader food service sector.

Job Requirements

High school diploma or equivalent preferred
0-1 years of experience in food service or retail
current food handler certification or ability to obtain within 30 days
basic math and reading skills
ability to understand oral and written instructions in English
strong guest service skills
availability to work various shifts
ability to work standing and perform repetitive hand and arm motions
ability to lift 50+ pounds
ability to work in fast-paced environment
commitment to company policies and hygiene standards
minimum age 16 for oven operation, 18 for mixer operation

Job Qualifications

0-1 years of experience in the food service industry or equivalent retail experience
current food handler certification or ability to obtain within 30 days
basic math and reading skills
ability to understand and carry out oral or written instructions in English
strong guest focus and excellent people skills
availability to work shifts
ability to develop and maintain effective working relationships with co-workers
compliance with health and sanitation laws and regulations
experience with computer and POS systems preferred
general knowledge of food industry or retail operations preferred

Job Duties

Prepare dough and other products such as lemonade, butter, dips, Cinnabons, and yogurt
roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
prepare specialty pretzels or other brand products for Cinnabon
insert, rotate, and remove pretzel and Cinnabon trays
monitor ovens for correct baking time and product color
dip, drain, and fill pretzels and Cinnabons in the warmer or hot plate
prepare drinks and bag orders using health and safety measures
exhibit a friendly and courteous attitude toward guests and co-workers
host, greet, and serve guests with a smile and take orders
assertively and professionally suggest and upsell products
operate the point-of-sale system efficiently and accurately
serve and provide samples to potential guests
set up and break down equipment, utensils, and supplies
perform cleaning and maintenance procedures as directed
comply with uniform policy and hygiene standards
maintain regular attendance and punctuality
follow company policies and relevant federal and state regulations