Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Fresh Dining Concepts is a premier franchise operator that serves as the leading Franchisee of ToGo Foods, the franchisor behind popular brands such as Auntie Anne's, Carvel, Cinnabon, and Jamba Juice. With multiple locations scattered across the United States, Fresh Dining Concepts is dedicated to providing exceptional customer experiences through high-quality food products and excellent service. The company operates within the food service industry, managing restaurant-style locations that specialize in offering a variety of beloved snack and dessert options to a diverse range of customers. Fresh Dining Concepts prides itself on fostering a positive work environment and maintaining high operational standards to ensure consistent brand quality and customer satisfaction. Fresh Dining Concepts hires team members committed to upholding the company’s mission, and this opportunity is open to energetic individuals ready to contribute to the company’s continued growth and success. Employment type typically includes hourly positions with wages commensurate with experience and local standards, offering opportunities for career advancement within the restaurant retail sector.
The Team Member position at Fresh Dining Concepts is crucial for delivering the wholesome experience that customers expect from the Auntie Anne's and Cinnabon brands. This role involves preparing and presenting food products such as pretzels, Cinnabon rolls, yogurt, and associated beverages with meticulous attention to quality and hygiene standards. Team Members contribute to various operational tasks including baking, assembling, and packaging products while maintaining cleanliness and organization within the store environment. The role requires excellent interpersonal skills, as Team Members engage directly with customers, ensuring friendly and efficient service by greeting guests, taking orders, and recommending additional products to enhance sales and customer satisfaction. Operating the point-of-sale system accurately and following all safety, environmental, and health regulations are essential components of the job.
Candidates in this role develop hands-on skills in food preparation and customer service, gaining experience in retail food operations. The position also demands physical stamina to perform tasks such as standing for prolonged periods, handling equipment, and lifting heavy items. Fresh Dining Concepts supports its Team Members by providing training resources and fostering a collaborative workplace culture that values respect, communication, and continuous improvement. Whether seasoned in food service or seeking to launch a career in the industry, Team Members become valuable contributors to the brand's ongoing success and enjoy an engaging work environment where growth and learning are encouraged.
The Team Member position at Fresh Dining Concepts is crucial for delivering the wholesome experience that customers expect from the Auntie Anne's and Cinnabon brands. This role involves preparing and presenting food products such as pretzels, Cinnabon rolls, yogurt, and associated beverages with meticulous attention to quality and hygiene standards. Team Members contribute to various operational tasks including baking, assembling, and packaging products while maintaining cleanliness and organization within the store environment. The role requires excellent interpersonal skills, as Team Members engage directly with customers, ensuring friendly and efficient service by greeting guests, taking orders, and recommending additional products to enhance sales and customer satisfaction. Operating the point-of-sale system accurately and following all safety, environmental, and health regulations are essential components of the job.
Candidates in this role develop hands-on skills in food preparation and customer service, gaining experience in retail food operations. The position also demands physical stamina to perform tasks such as standing for prolonged periods, handling equipment, and lifting heavy items. Fresh Dining Concepts supports its Team Members by providing training resources and fostering a collaborative workplace culture that values respect, communication, and continuous improvement. Whether seasoned in food service or seeking to launch a career in the industry, Team Members become valuable contributors to the brand's ongoing success and enjoy an engaging work environment where growth and learning are encouraged.
Job Requirements
- 0-1 years of experience in the food service industry or equivalent retail experience
- Current food handler certification or ability to obtain certification within 30 days as required by local law
- Basic math and reading skills
- Ability to understand and carry out oral and/or written instructions in English and request clarification when needed
- Strong guest focus with excellent people skills including positive can-do attitude and quick learner
- Availability to work shifts
- Ability to develop and maintain effective working relationships with co-workers
- Compliance with health and sanitation laws and regulations
- Ability to stand, walk, squat, bend, and use repetitive hand and arm motions
- Ability to lift 50 plus pounds
- Ability to work in a fast-paced, highly stressed environment
- Ability to work with agility
- Occasional long hours within applicable laws
- Ability to write simple correspondence in English
- Ability to communicate effectively in one-on-one or small group settings in English for safety and communication purposes
- Ability to test products by taste, color, and smell
- Minimum age of 16 to operate oven and 18 to operate mixer
- Compliance with company uniform and hygiene standards
Job Qualifications
- 0-1 years of experience in the food service industry or equivalent retail experience
- Current food handler certification or ability to obtain certification within 30 days as required by local law
- Basic math and basic reading skills
- Ability to understand and carry out oral and written instructions in English and request clarification when needed
- Strong guest focus with excellent people skills including a positive can-do attitude and quick learner
- Availability to work shifts
- Ability to develop and maintain effective working relationships with co-workers
- Compliance with all health and sanitation laws and regulations
- Experience in computer, smart phones, iPads, retail handhelds, and POS systems preferred
- General knowledge and understanding of the food industry or retail operations preferred but not required
Job Duties
- Prepare dough and other products including lemonade, butter, dips, Cinnabons, and yogurt
- Roll, twist, dip, shape, bake, and bag pretzels, Cinnabons, and yogurt
- Prepare specialty pretzels and other brand products for Cinnabon
- Insert, rotate, and remove pretzel and Cinnabon trays and monitor ovens for correct baking time and product color
- Dip, drain, and fill pretzels and Cinnabons in the warmer or hot plate
- Prepare drinks and bag orders using appropriate health and safety measures
- Exhibit a friendly and courteous attitude toward guests and co-workers
- Host, greet, and serve guests with a smile and take orders
- Assertively and professionally suggest and upsell to increase company profitability and check average
- Operate point-of-sale system efficiently with minimum voids and accurately make change
- Serve and provide samples to potential guests
- Set up equipment, utensils, and supplies for opening
- Break down, clean, and put away equipment, utensils, and supplies at closing
- Perform cleaning and maintenance procedures as directed by the shift leader
- Always comply with uniform policy and company hygiene and appearance standards
- Maintain regular and consistent attendance and punctuality
- Comply with Fresh Dining Concepts policies and procedures including safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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