Team Member

High Point, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Job Description

Caribou Coffee is a renowned coffee company known for creating day-making experiences that spark a chain reaction of good in every community it serves. As a leading coffee retailer, Caribou Coffee emphasizes a culture centered around three core values - Team, Guest, and Business. The company is dedicated to providing a welcoming environment where employees can be themselves, make meaningful impacts, foster life-long relationships, and serve some of the finest coffee around. Caribou Coffee takes pride in delivering unparalleled guest experiences driven by a passionate and committed workforce called the 'Bou Crew.'\n\nThe Team Member position at Caribou Coffee is the heart of the Caribou experience. This role focuses on bringing to life the company’s purpose and values in every interaction with guests and team members. The ideal candidate is responsible for crafting exceptional guest service, hand-crafting beverages following Caribou’s high standards, and maintaining an inviting store atmosphere that reflects the company’s commitment to quality and community. This role requires a dynamic individual who thrives on creating connections, anticipating guest needs, and contributing positively to the team environment. Team Members at Caribou Coffee serve as ambassadors of the brand, embodying the core values of supporting one another, making fun happen, being themselves, taking ownership, and serving with love.\n\nThis position offers the opportunity to work in a fast-paced, customer-focused environment where employees learn continuously and develop skills that can lead to advancement within the company. The Team Member role involves flexibility in scheduling, including availability for early mornings, evenings, weekends, and holidays, ensuring that Caribou Coffee continues to provide excellent service whenever guests visit. Physical stamina is necessary as the role involves standing for extended periods, lifting up to 50 pounds, and being active throughout shifts. Caribou Coffee operates with an inclusive employment philosophy, welcoming applicants of diverse backgrounds and committing to fair treatment and equal opportunity. By joining Caribou Coffee, employees become part of a community dedicated to quality coffee, outstanding service, and a supportive work culture.

Job Requirements

must be at least 16 years of age
ability to work early mornings, evenings, some holidays and weekends
ability to stand for extended periods
ability to lift up to 50 pounds
good communication skills
team player mentality
willingness to learn and take direction
physical ability to perform tasks associated with the role including seeing, hearing, speaking, reaching, sitting, standing, bending, and moving intermittently during working hours

Job Qualifications

must be at least 16 years of age
ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
restaurant, retail, or guest service experience preferred

Job Duties

provides incredible guest service by developing personal ongoing relationships with guests
practices active listening and connection
anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality
makes enthusiastic and knowledgeable recommendations to delight guests
creates day making experiences that spark a chain reaction of good
hand-crafts beverages to order per Caribou standard operating procedures
heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
floats between barista and guest service and willingly fulfills all team member roles and responsibilities
takes guest orders and manages cash drawer following all cash handling policies and procedures
maintains the look and feel of a well-run store by following cleanliness, sanitization, and organization standards
actively thinks and acts upon what the team and guest will need in the future
differentiates between problems that can be solved directly and when to ask for leader support
understands that the team is managing multiple priorities and willingly takes direction from leaders
brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
brings joy to the opportunity to interact with others and make fun happen
relishes the opportunity to be helpful to others both to team members and guests
has a learner's mentality and desire to get better and do things correctly and effectively
shows up in every situation looking to do the right thing, serve with love, and make the biggest difference
takes ownership for and is eager to make a positive impact on others
shows up ready and willing to be a reliable team player and support one another
is resilient under pressure and willing to ask for help