Team Member

Rockford, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.00 - $18.00

Work Schedule

Flexible

Day Shifts

Night Shifts

Benefits

employee discount

flexible schedule

Employee assistance program

Paid training

Job Description

Steak n Shake is a renowned American restaurant chain that specializes in serving high-quality burgers, hand-dipped milkshakes, and a variety of classic American diner favorites. Established with a commitment to offering a unique dining experience, Steak n Shake has cultivated a loyal customer base by focusing on delivering consistent food quality and excellent customer service. As a company, Steak n Shake aims to be a leader in the restaurant industry, particularly in the premium burger segment. The brand emphasizes a fast-paced, focused, and effective work environment where teamwork and mutual respect are foundational values. Their dedication to employees is reflected in their mission to be the employer of choice and the maximum wage employer, ensuring that all team members are valued and rewarded for their contributions. They offer flexible work schedules on both day and night shifts to accommodate various lifestyles and commitments, fostering a work-life balance that supports employee well-being and satisfaction.

The role of a Team Member at Steak n Shake is integral to the brand's success and customer satisfaction. Team Members are responsible for delivering the gold standard in service by preparing, cooking, and assembling guest orders with the highest quality standards. This role demands a fun-loving attitude and a hospitable service mindset, as it directly impacts the overall dining experience of customers. Team Members at Steak n Shake can expect to work across various stations such as grill, drive-thru, milkshakes, and sandwich assembly, allowing them to develop a diverse skill set and gain comprehensive knowledge of restaurant operations. The company cultivates an environment where the Golden Rule is demonstrated in every aspect of the work, encouraging Team Members to treat others with respect and kindness. Individuals who thrive in this role possess a competitive spirit, high character, and competence, and are motivated by a desire to improve the lives of others. Steak n Shake is committed to supporting its employees' successful journey within the company, building trust and loyalty that contributes to a positive workplace culture. This position offers opportunities for growth and development within a dynamic and fast-growing organization dedicated to dominating its market segment while prioritizing employee welfare and customer satisfaction.

Job Requirements

High school diploma or equivalent
Ability to work flexible day or night shifts
Strong communication skills
Ability to stand for extended periods
Ability to work in a fast-paced team environment
Willingness to learn and take on various task assignments
Commitment to providing excellent customer service

Job Qualifications

High school diploma or equivalent preferred
Previous experience in food service or customer service is a plus but not required
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Demonstrated reliability and punctuality
Positive attitude and willingness to learn
Ability to work flexible shifts including days and nights

Job Duties

Prepare, cook, and assemble guest orders
Provide excellent customer service by demonstrating the Golden Rule
Work efficiently across various stations including grill, drive-thru, milkshake preparation, and sandwich assembly
Maintain cleanliness and organization in the work area
Collaborate with team members to support a positive and supportive work environment
Adhere to safety and hygiene standards at all times
Assist with training new employees as needed