Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $11.23 - $18.71
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Work Schedule

Weekend Shifts
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Benefits

competitive pay
flexible scheduling
Employee Discounts
Training and development opportunities
Supportive team environment
Equal opportunity employer
Commitment to diversity and inclusion

Job Description

Caribou Coffee is a well-established coffee company known for creating day-making experiences that spark a positive chain reaction of GOOD. The company prides itself on focusing on three core pillars: Team, Guest, and Business. Caribou Coffee offers a welcoming environment where employees, affectionately called the 'Bou Crew,' can be themselves while making an impact on their local communities and delivering exceptional service. This coffee retailer is committed to fostering strong relationships with both its customers and team members, emphasizing core values such as supporting one another, making fun happen, taking ownership, serving with love, and being authentic. The brand is dedicated to offering the best hand-crafted beverages and food, aiming to consistently surprise and delight its guests with a memorable experience.

The role of a Team Member at Caribou Coffee is essential to sustaining the company’s mission and values. As the primary face of the store, the Team Member is responsible for delivering unparalleled guest service and expertly hand-crafting beverages according to Caribou’s exact standards. This position requires active listening, product knowledge, and proactive problem-solving to not only meet but exceed guest expectations. Team Members play a versatile role, confidently handling everything from taking orders and cash management to adhering to store cleanliness and safety procedures. They work collaboratively with other team members and leaders to maintain smooth operations and a positive atmosphere. This job offers an hourly wage ranging from $11.23 to $18.71, with the starting pay compliant with local and state minimum wage laws. It is ideal for those who enjoy being part of a team, thrive in fast-paced environments, and have a passion for delivering exceptional customer service while providing high-quality coffee and food.

Team Members must be ready to work in varied shifts including early mornings, evenings, weekends, and holidays, making this an excellent opportunity for individuals seeking flexible work hours. With a strong emphasis on physical activity, the role requires standing for several hours, carrying moderate weights up to 50 pounds, and moving around the store to meet guests' needs efficiently. Caribou Coffee prioritizes equal employment opportunities and inclusivity, welcoming applicants from diverse backgrounds and supporting employees with disabilities or special needs through reasonable accommodations. They foster a culture of learning, growth, and mutual support, making the Team Member role a perfect starting point for those entering the service industry or looking to develop their hospitality skills further. With a commitment to employee well-being and a collaborative work culture, Caribou Coffee presents a fulfilling workplace for passionate individuals ready to be part of a community-oriented brand.

Job Requirements

  • Must be at least 16 years of age
  • Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
  • Ability to stand for long periods and lift up to 50 pounds
  • Ability to work flexible hours including weekends and holidays
  • Ability to communicate effectively with team members and guests
  • Ability to follow company policies and procedures

Job Qualifications

  • Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
  • Must be at least 16 years of age
  • Restaurant, retail, or guest service experience is preferred

Job Duties

  • Provides incredible guest service by developing personal ongoing relationships with guests
  • Practices active listening and connection
  • Anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality
  • Makes enthusiastic and knowledgeable recommendations to delight guests
  • Creates day making experiences that spark a chain reaction of good
  • Hand-crafts beverages to order per Caribou standard operating procedures
  • Heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
  • Floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
  • Takes guest orders and manages cash drawer and follows all cash handling policies and procedures
  • Maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
  • Actively thinks and acts upon what the team and guest will need in the future
  • Differentiates between problems that can be solved directly and when to ask for leader support
  • Understands that the team is managing multiple priorities and willingly takes direction from leaders
  • Brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
  • Brings joy to the opportunity to interact with others and make fun happen
  • Relishes the opportunity to be helpful to others – both to team members and guests
  • Has a learner’s mentality and has a desire to get better and do things correctly and effectively
  • Shows up in every situation looking to do the right thing, serve with love and make the biggest difference
  • Takes ownership for and is eager to make a positive impact on others
  • Shows up ready and willing to be a reliable team player and support one another
  • Is resilient under pressure and is willing to ask for help

Job Criteria

Experience

Entry Level (1-2 years)


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