Dunkin' logo

Team Member

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $12.00 - $17.00
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Work Schedule

Flexible
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Benefits

flexible schedule
Paid training
Health Insurance
Cash Tips
Hourly pay increase
Free specialty beverage or meal
Employee Discounts

Job Description

This job opportunity is with a Dunkin' Donuts restaurant that is independently owned and operated under a franchise granted by DD Franchising LLC. Dunkin' Donuts is a globally recognized leader in the quick-service restaurant industry, known for its delicious coffee, donuts, and other specialty beverages and food offerings. As a franchisee, this restaurant operates independently from Dunkin' Brands, Inc. and manages its own employee relations, wage policies, and benefit programs. This ensures a localized, community-focused approach to service while maintaining the high standards and brand consistency that customers expect from Dunkin' Donuts. The restaurant emphasizes a team-oriented work environment where respect, fairness, and accountability are core values, making it a great place for individuals seeking both professional growth and a supportive atmosphere. With many new locations in development alongside existing ones, there are ample opportunities for career advancement within this franchise network.

The role of a Crew Member at this Dunkin' Donuts franchise is crucial to delivering exceptional guest experiences. Crew Members are the face of the restaurant and play a pivotal role in ensuring that each guest receives top-quality food and beverages while enjoying a welcoming atmosphere. Their responsibilities include adhering to brand standards, maintaining cleanliness and safety, communicating effectively with team members, and responding promptly to guest needs. This position offers a flexible schedule free of late-night hours, making it suitable for individuals looking for work-life balance. The position pays between $12 and $17 per hour, reflecting the experience and skills of the crew member, with an hourly pay increase after 90 days of employment. Additionally, employees receive cash tips daily, free specialty beverages or meals during their shifts, and discounts even when they are not working. Paid training is provided to ensure that every crew member is well-prepared to succeed and contribute to the team. Overall, this Crew Member role is an excellent entry-level position for those interested in the food and beverage industry, customer service, and a career with growth potential at a well-established brand and growing franchise business.

Job Requirements

  • Must be at least 17 years old
  • must be able to fluently speak and read English
  • capable of counting money and making change
  • able to operate restaurant equipment (minimum age requirements may apply)

Job Qualifications

  • Must be at least 17 years old
  • capable of counting money and making change
  • able to operate restaurant equipment (minimum age requirements may apply)
  • must be able to fluently speak and read English
  • guest focus – anticipate and understand guests' needs and exceed their expectations
  • passion for results – set compelling targets and deliver on commitments
  • problem solving and decision making – make good decisions based on analysis, experience and judgment

Job Duties

  • Communicate appropriately with fellow team members, treating others fairly and with respect
  • respond positively to feedback and direction given
  • hold themselves accountable for their responsibilities on their shift
  • adhere to schedule and arrive ready to work on time
  • hold guests as highest priority and ensure each guest is highly satisfied with his or her experience
  • respond to specific guest needs and resolve problems with a sense of urgency
  • adhere to brand standards and systems, delivering quality food and beverage to each guest
  • maintain a clean and neat workstation
  • complete thorough cleaning of guest areas as directed
  • complete all required training and support the training of other team members
  • effectively execute restaurant standards and marketing initiatives
  • prepare all products following appropriate recipes and procedures
  • follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security
  • comply with all restaurant, brand, and franchisee policies

Job Criteria

Experience

Entry Level (1-2 years)


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