Team Member

Caribou Coffee is a renowned coffeehouse chain dedicated to creating exceptional day-making experiences that spark a chain reaction of GOOD. Known for its commitment to quality, community, and the highest standards of customer service, Caribou Coffee focuses on three key areas that define its culture and success: Team, Guest, and Business. With a welcoming and inclusive environment, Caribou Coffee invites individuals to join its herd, where employees can be themselves while making a positive impact within their communities, forming lifelong relationships, and serving some of the best coffee offerings available.

Caribou Coffee operates as a specialty coffee retailer, offering hand-crafted beverages and food prepared to exacting standards. The company prides itself on its welcoming atmosphere and dedication to guest satisfaction, ensuring that every visit is memorable and uplifting. This supportive culture fosters growth, learning, and ownership among its team members, cultivating a collaborative work environment where every individual feels valued and empowered.

The Team Member role is integral to the Caribou Coffee experience and serves as the frontline ambassador to guests. This position focuses on delivering unparalleled guest service by connecting personally with customers through active listening, anticipation of needs, and knowledgeable recommendations. Team Members are responsible for hand-crafting beverages and preparing food items in accordance with Caribou's standard operating procedures, maintaining the cleanliness and organization of the store, and supporting team operations through a flexible approach to various roles.

This role emphasizes embodying Caribou's Core Values, which include supporting one another, making fun happen, being yourself, taking ownership, and serving with love. Team Members bring joy and positive energy to their work, continuously striving to improve and contribute meaningfully to the team's success and guest enjoyment. The position requires resilience under pressure, a proactive attitude towards problem-solving, and a commitment to high standards of hospitality and operational excellence.

Employment with Caribou Coffee offers a dynamic scheduling environment, with opportunities to work early mornings, evenings, holidays, and weekends. The company values diversity and equal opportunity, ensuring a respectful workplace free from discrimination and harassment. Compensation adheres to local and state minimum wage regulations, reflecting Caribou's fair and transparent employment practices.

As a Team Member, individuals will enjoy a physically active role involving various tasks such as reaching, lifting up to 50 pounds, standing, bending, and moving intermittently throughout shifts of 4 to 8 hours. Caribou Coffee offers reasonable accommodations to ensure all employees can perform the essential functions of their positions. The company reserves the right to modify duties as necessary to meet business needs, while maintaining a commitment to employee development and guest satisfaction.

In summary, joining Caribou Coffee as a Team Member means becoming part of a passionate and supportive team dedicated to providing memorable coffee experiences. This role offers not only a job but an opportunity to contribute to a positive and impactful company culture, delivering warmth and care to every guest interaction while growing personally and professionally within a respected coffee brand.