
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
employee discount
flexible schedule
Paid Time Off
Paid training
Referral program
Job Description
Caribou Coffee is a well-established coffeehouse chain dedicated to crafting day-making experiences that spark a chain reaction of good. Known for its commitment to quality coffee, exceptional guest service, and a positive community impact, Caribou Coffee has built its reputation by focusing relentlessly on three key areas: team, guest, and business. The company atmosphere encourages employees to be themselves while making a meaningful contribution to their community. Joining Caribou Coffee means becoming part of the 'Bou Crew,' a team united by a shared purpose and values that fuel every interaction and every cup served. With locations across the country, Caribou Coffee provides a welcoming and inclusive workplace that nurtures growth, learning, and connection among its team members. Employment at Caribou Coffee offers both full-time and part-time opportunities, with a flexible schedule to support a healthy work-life balance. Benefits such as paid time off, employee discounts, and paid training help ensure that employees feel valued and supported in their roles.
The Team Member at Caribou Coffee is crucial to delivering a memorable experience to each guest. This role is centered around exceptional guest service and the preparation of world-class, hand-crafted beverages and food offerings. Team Members embody Caribou's core purpose and values by connecting authentically with guests and teammates, listening attentively, and anticipating needs proactively. They enthusiastically recommend menu options, craft beverages according to Caribou's standard operating procedures, prepare and serve food items, and maintain an inviting and clean store environment. Team Members also display flexibility by performing various roles within the store, including cashier duties where they manage guest orders and handle cash responsibly. This position requires the ability to think ahead to support team and guest needs, exhibit problem-solving skills, and know when to seek leadership assistance. As ambassadors of the brand, Team Members bring Caribou's core values to life, fostering an atmosphere of support, fun, ownership, and love in every interaction. A positive attitude, resilience under pressure, eagerness to learn, and genuine care for others are key traits for success in this role. With physical demands that include lifting, standing, and moving for several hours, this role offers a dynamic and engaging work environment. Caribou Coffee embraces diversity, inclusion, and equal opportunity, inviting applicants from all backgrounds to apply and join a team where they can make a lasting impact while having fun on the job.
The Team Member at Caribou Coffee is crucial to delivering a memorable experience to each guest. This role is centered around exceptional guest service and the preparation of world-class, hand-crafted beverages and food offerings. Team Members embody Caribou's core purpose and values by connecting authentically with guests and teammates, listening attentively, and anticipating needs proactively. They enthusiastically recommend menu options, craft beverages according to Caribou's standard operating procedures, prepare and serve food items, and maintain an inviting and clean store environment. Team Members also display flexibility by performing various roles within the store, including cashier duties where they manage guest orders and handle cash responsibly. This position requires the ability to think ahead to support team and guest needs, exhibit problem-solving skills, and know when to seek leadership assistance. As ambassadors of the brand, Team Members bring Caribou's core values to life, fostering an atmosphere of support, fun, ownership, and love in every interaction. A positive attitude, resilience under pressure, eagerness to learn, and genuine care for others are key traits for success in this role. With physical demands that include lifting, standing, and moving for several hours, this role offers a dynamic and engaging work environment. Caribou Coffee embraces diversity, inclusion, and equal opportunity, inviting applicants from all backgrounds to apply and join a team where they can make a lasting impact while having fun on the job.
Job Requirements
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- must be at least 16 years of age
Job Qualifications
- Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
- must be at least 16 years of age
- restaurant, retail, or guest service experience preferred
Job Duties
- Provides incredible guest service by developing personal ongoing relationships with guests
- practices active listening and connection
- anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality
- makes enthusiastic and knowledgeable recommendations to delight guests
- creates day making experiences that spark a chain reaction of good
- hand-crafts beverages to order per Caribou standard operating procedures
- heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
- floats between barista and guest service, and willingly fulfills all team member roles and responsibilities
- takes guest orders and manages cash drawer and follows all cash handling policies and procedures
- maintains the look and feel of a well-run store by following cleanliness, sanitization and organization standards
- actively thinks and acts upon what the team and guest will need in the future
- differentiates between problems that can be solved directly and when to ask for leader support
- understands that the team is managing multiple priorities and willingly takes direction from leaders
- brings the core values to life in all that you do: support one another, make fun happen, be yourself, take ownership, serve with love
- brings joy to the opportunity to interact with others and make fun happen
- relishes the opportunity to be helpful to others – both to team members and guests
- has a learner’s mentality and has a desire to get better and do things correctly and effectively
- shows up in every situation looking to do the right thing, serve with love and make the biggest difference
- takes ownership for and is eager to make a positive impact on others
- shows up ready and willing to be a reliable team player and support one another
- is resilient under pressure and is willing to ask for help
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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