Team Member

Rochester, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

employee discount

flexible schedule

Paid Time Off

Paid training

Referral program

Job Description

Caribou Coffee is a renowned coffeehouse chain committed to creating day-making experiences that ignite a chain reaction of good in the communities they serve. Known for its welcoming environment and high-quality coffee, Caribou Coffee is dedicated to fostering a culture centered around three primary values: Team, Guest, and Business. This dedication has made Caribou Coffee a beloved destination for coffee lovers who appreciate not only expertly crafted beverages but also a warm, community-oriented atmosphere. With a focus on authenticity and connection, the company values individuals who bring their true selves to work and are passionate about impacting their community positively. Caribou Coffee offers both full-time and part-time positions, making it a flexible place to work with opportunities for various schedules and lifestyles. If you are passionate about coffee and enjoy engaging with people, Caribou Coffee offers an inclusive and supportive workplace known as the 'Bou Crew,' where employees grow meaningful relationships and make a lasting impact every day.

The Team Member position at Caribou Coffee is the heart of the customer experience. This role is essential in delivering exceptional guest service by preparing world-class, hand-crafted beverages and making every interaction a reflection of Caribou’s core purpose and values. Team Members are responsible for connecting personally with guests, anticipating their needs, and providing knowledgeable recommendations to enhance their visit. The position requires versatility, as Team Members will float between barista duties and guest service, managing orders, cash handling, and maintaining the store's appearance to the highest standards. They play a pivotal role in maintaining cleanliness, organization, and sanitation standards, contributing to an inviting and efficient environment. The role demands a positive attitude, resilience under pressure, and a willingness to support team members while upholding the company’s values such as support, fun, authenticity, ownership, and love in service. Team Members are encouraged to embrace lifelong learning and take ownership of their impact within the store and community. This position requires physical stamina and includes duties that involve lifting, standing, and moving intermittently throughout a shift that can range from 4 to 8 hours. Caribou Coffee is committed to equal opportunity employment and provides accommodations for applicants with disabilities. Working at Caribou Coffee means joining a dynamic, fun, and motivated team focused on making every day better for guests, employees, and the business alike.

Job Requirements

Must be at least 16 years of age
ability to work early mornings, evenings, some holidays, and/or weekends
ability to see, hear, speak, reach, lift up to 50 pounds, sit, stand for 4 to 8 hours, bend, and move intermittently during working hours
willingness to work full-time or part-time
commitment to delivering excellent guest service
ability to manage cash handling procedures
physical capability to meet job demands

Job Qualifications

Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends
must be at least 16 years of age
restaurant, retail, or guest service experience preferred

Job Duties

Provides incredible guest service by developing personal ongoing relationships with guests
practices active listening and connection
anticipates guest needs and proactively solves guest opportunities by demonstrating product knowledge and hospitality
makes enthusiastic and knowledgeable recommendations to delight guests
creates day making experiences that spark a chain reaction of good
hand-crafts beverages to order per Caribou standard operating procedures
heats, prepares, and serves Caribou food offerings to Caribou standard operating procedures
floats between barista and guest service and willingly fulfills all team member roles and responsibilities
takes guest orders and manages cash drawer following all cash handling policies and procedures
maintains the look and feel of a well-run store by following cleanliness, sanitization, and organization standards
actively thinks and acts upon what the team and guest will need in the future
differentiates between problems that can be solved directly and when to ask for leader support
willingly takes direction from leaders and supports multiple priorities
brings core values to life including support one another, make fun happen, be yourself, take ownership, and serve with love
shows resilience under pressure and willingly asks for help