Team Member

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Compensation

Hourly
Range $20.00 - $22.00
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
flexible schedule
Retirement Plan
Worker's Compensation

Job Description

This job opportunity is with a reputable company in the food service industry, known for providing high-quality customer service and a welcoming dining experience. The establishment operates a fast-paced environment where employees are expected to deliver excellent service efficiently, engaging with customers both at the front counter and the drive-through. Employees play a crucial role in representing the brand by ensuring customers receive accurate orders promptly and are treated with courtesy and respect at all times. In addition to customer interaction, the position requires multi-tasking skills related to food preparation, order assembly, and maintaining the cleanliness of the restaurant environment. This role offers a hands-on experience in a dynamic setting where teamwork and communication are essential for daily operations and customer satisfaction. Working hours and employment types may vary, and the position provides an opportunity for entry-level individuals or those with limited experience to develop valuable skills in customer service and food handling within the food service sector.

The position detailed here involves key duties that center around providing a high level of customer service by managing food orders, operating point-of-sale systems, assembling food items correctly, and fulfilling the payment and service process. The selected individual will be responsible for greeting customers, accurately taking and submitting orders to the kitchen, preparing food items as needed, and handling payments with professionalism. Additional duties include ensuring the food service areas are clean and orderly, notifying kitchen staff of inventory shortages or special requests, and demonstrating a friendly, cooperative attitude toward every guest. Competencies required to succeed in this role include strong communication skills, the ability to solve problems quickly, teamwork, and a service-oriented mindset. Candidates must be able to work under pressure, follow safety and hygiene guidelines, and exhibit dependability and punctuality. The work environment includes exposure to restaurant equipment such as fryers, grills, ovens, and order processing systems, often in conditions that might involve exposure to temperature changes or physical demands like standing and lifting. This role is ideal for those seeking to start or continue a career in the food service industry, with opportunities for learning and growth in customer service, food handling, and operational efficiency.

Job Requirements

  • Less than high school education
  • up to one-month related experience or training
  • or equivalent combination of education and experience
  • ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
  • knowledge of order processing systems
  • ability to perform each essential duty satisfactorily
  • able to stand for long periods
  • able to lift and/or move up to 50 pounds
  • good communication skills
  • ability to follow safety and hygiene guidelines

Job Qualifications

  • Less than high school education
  • up to one-month related experience or training
  • or equivalent combination of education and experience
  • ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
  • knowledge of order processing systems
  • ability to perform each essential duty satisfactorily
  • able to develop customer service and communication skills
  • capable of working in a fast-paced environment
  • basic understanding of food handling and safety procedures

Job Duties

  • Requests customer order and uses POS machine to simultaneously record order and compute bill either at the front counter or at the drive through location
  • selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag
  • notifies kitchen personnel of shortages or special orders
  • serves hot/cold food, hot/cold beverages, frozen milk drinks, or desserts
  • receives payment
  • cooks or performs other duties to prepare food, serve customers, or maintain orderly and clean eating or serving areas
  • demonstrates a friendly and cooperative manner when dealing with every customer

Job Criteria

Experience

Entry Level (1-2 years)


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