Job Overview

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Employment Type

Part-time
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement savings plan
flexible scheduling
Employee assistance program

Job Description

Caribou Coffee is a renowned coffeehouse and coffee roaster company dedicated to creating exceptional day-making experiences for its guests. With a strong commitment to quality, community, and customer service, Caribou Coffee has carved out a unique place in the specialty coffee industry. Established with the purpose of sparking a chain reaction of GOOD, the company places emphasis on its core values: TEAM, GUEST, BUSINESS. The brand culture encourages employees to be authentic, fostering a work environment where making an impact on the community and building long-lasting relationships are part of the everyday experience.

Caribou Coffee operates as a premium coffee and food establishment, offering hand-crafted beverages and a welcoming atmosphere. They are known for their high standards in coffee making and guest interaction, which aligns with their mission to create day-making experiences that bring joy and positivity. This particular job opening is for the position of Team Member, a pivotal role within the Caribou Coffee team. This role is integral to delivering the Caribou experience, working directly with guests to ensure excellent service and product quality.

The Team Member at Caribou Coffee is responsible for crafting beverages to order following strict operating procedures, preparing and serving food items, managing guest orders, and maintaining cleanliness and organization in the store. The position requires a highly energetic and enthusiastic individual who is customer-focused and able to work both independently and as part of a team. Adaptability and resilience under pressure are crucial, as the role involves balancing multiple priorities at once.

Additionally, Team Members are expected to embody Caribou Coffee’s core values which include supporting one another, making work fun, being authentic, taking ownership, and serving with love. The role is more than just making coffee; it is about creating memorable moments that positively affect guests and coworkers alike. The position demands a proactive attitude towards guest needs, excellent communication skills, and a strong desire to learn and improve constantly.

The work schedule may include early mornings, evenings, weekends, and some holidays, reflecting the dynamic nature of the food and beverage industry. Physical demands include standing, lifting up to 50 pounds, reaching, bending, and moving intermittently during shifts lasting from 4 to 8 hours. Caribou Coffee values inclusivity and equal opportunity, encouraging individuals from diverse backgrounds to apply. The company also provides reasonable accommodations for those with disabilities.

This is a fantastic opportunity for individuals passionate about coffee and customer service to join a supportive team environment while developing valuable skills in hospitality. If you are looking to be part of a company that celebrates authenticity, community involvement, and delivering the best coffee experiences, consider applying to become a Team Member at Caribou Coffee. Join the 'Bou Crew and start making a difference today!

Job Requirements

  • Must be at least 16 years of age
  • ability to work early mornings, evenings, some holidays and/or weekends
  • ability to stand and move intermittently for 4 to 8 hours
  • ability to lift up to 50 pounds
  • reliable and punctual
  • strong customer service orientation
  • willingness to follow cash handling procedures
  • able to work well in a team environment

Job Qualifications

  • Must be at least 16 years of age
  • ability to work early mornings, evenings, some holidays and/or weekends
  • restaurant, retail, or guest service experience preferred
  • excellent communication and interpersonal skills
  • adaptable and able to multitask efficiently
  • positive attitude and eagerness to learn
  • ability to stand and move intermittently for 4 to 8 hours
  • basic math skills for cash handling

Job Duties

  • Provide incredible guest service by developing personal ongoing relationships with guests
  • practice active listening and connection
  • anticipate guest needs and proactively solve guest opportunities by demonstrating product knowledge and hospitality
  • make enthusiastic and knowledgeable recommendations to delight guests
  • create day-making experiences that spark a chain reaction of good
  • hand-craft beverages to order per Caribou standard operating procedures
  • heat, prepare, and serve Caribou food offerings to standard operating procedures
  • float between barista and guest service, and willingly fulfill all team member roles and responsibilities
  • take guest orders and manage cash drawer while following all cash handling policies and procedures
  • maintain the look and feel of a well-run store by following cleanliness, sanitization and organization standards
  • actively think and act upon what the team and guests will need in the future
  • differentiate between problems that can be solved directly and when to ask for leader support
  • bring the core values to life in all actions
  • bring joy to opportunities to interact with others and make fun happen
  • relish the opportunity to be helpful to team members and guests
  • have a learner’s mentality and desire to improve
  • show up ready to be a reliable team player and support one another
  • be resilient under pressure and willing to ask for help

Job Criteria

Experience

Entry Level (1-2 years)


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