Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Competitive wages
Team-oriented environment
Potential for growth

Job Description

Dunkin' is a globally recognized brand with a rich history dating back to 1950 when Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Since licensing its first franchise in 1955, Dunkin' has grown to become the world’s leading baked goods and coffee chain, serving over 3 million customers daily. The brand is well known for its extensive menu, which includes 52 varieties of donuts, a wide selection of coffee beverages, bagels, breakfast sandwiches, and other baked goods. Dunkin' has become a beloved staple for many customers seeking quality coffee and quick, delicious meals throughout their day.

As a locally owned and operated Dunkin' franchise, our establishment embodies the fast-paced and high-energy environment that the brand is known for. We pride ourselves on the friendly and dedicated service we provide to our loyal customers every day. Our team members play a crucial role in creating a welcoming atmosphere and ensuring that guests have an exceptional experience from start to finish. Our Dunkin' franchise is committed as much to our employees as we are to our customers, fostering a culture of support, teamwork, and mutual growth.

The Crew Member role is fundamental to the success of our store and the overall Dunkin' experience. Crew Members are the backbone of daily operations, responsible for delivering top-tier customer service, maintaining product quality, and ensuring efficient service speed. Candidates ideal for this position should be positive, energetic individuals who are passionate about the Dunkin' brand and eager to contribute to a supportive team environment.

Working with us, you have the opportunity to grow within the company, as we value hard work and dedication, providing potential career advancement opportunities. We offer a competitive wage package and an awesome team-oriented environment where you can develop your skills and grow professionally in the food service industry. This position is ideal for those who thrive in a dynamic setting and are eager to set and achieve goals while exceeding customer expectations consistently.

If you enjoy engaging with people, delivering great service, and being part of a team committed to excellence, then this Crew Member opportunity at our Dunkin' franchise is a perfect fit. Join us and become an integral part of a brand that has been a trusted name in baked goods and coffee for over 70 years, and a local favorite where customer satisfaction and employee success are top priorities.

Please note, this job is with a Dunkin' franchisee, an independent business owner operating separately from Dunkin' Brands, Inc. Employment, wage, and benefits are governed by the franchisee and may vary by location. Your employment relationship will be directly with the franchisee, not with Dunkin' Brands, Inc. or its affiliates.

Job Requirements

  • provide excellent guest satisfaction service speed and product quality
  • previous experience working in a cafe or quick service restaurant preferred
  • show passion about results by setting compelling targets and delivering on commitments
  • meet safety and sanitation standards
  • anticipate and understand guests' needs and exceed their expectations
  • works well in a team environment

Job Qualifications

  • previous experience working in a cafe or quick service restaurant preferred
  • strong communication and interpersonal skills
  • passion for delivering exceptional customer service
  • ability to work in a fast-paced environment
  • team-oriented mindset
  • basic math skills for handling transactions

Job Duties

  • provide excellent guest satisfaction service speed and product quality
  • meet safety and sanitation standards
  • anticipate and understand guests' needs and exceed their expectations
  • work well in a team environment
  • set compelling targets and deliver on commitments
  • maintain cleanliness and organization of the store
  • assist in food preparation and inventory management

Job Criteria

Experience

Mid Level (3-7 years)


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