Pollo Tropical logo

Team Member - 10150

Job Overview

briefcase

Employment Type

Full-time
Part-time
moneybag

Compensation

Hourly
Range $10.50 - $14.00
clock

Work Schedule

Rotating Shifts
Day Shifts
diamond

Benefits

Equal opportunity employer
inclusive work environment
Training and development opportunities
supportive team culture
safe work environment
Career growth potential

Job Description

Pollo Nation is a vibrant and customer-focused restaurant renowned for its delicious food offerings and exceptional dining experience. As a dynamic establishment in the fast-paced food service industry, Pollo Nation prides itself on maintaining a clean, safe, and welcoming environment for both customers and employees. The team at Pollo Nation is dedicated to providing top-notch service by ensuring that every aspect of food preparation, customer interaction, and restaurant maintenance is carried out with the utmost care and professionalism. The company values diversity and inclusivity, offering equal employment opportunities without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Working at Pollo Nation means being part of a team that supports personal growth, learning, and a positive workplace culture.

The role at Pollo Nation revolves around multiple responsibilities essential to the smooth operation of the restaurant. The position entails being a key player in food preparation and service to customers while upholding the highest standards of cleanliness and safety throughout the dining area and kitchen operations. This multifaceted role includes greeting customers warmly, taking and relaying food and beverage orders accurately, preparing and packaging meals using designated kitchen equipment, and ensuring that food safety standards are strictly observed at all times. The restaurant expects its team members to handle customer transactions using the cash register, maintain stock levels for food and packaging materials, and keep the restaurant premises in pristine condition by performing thorough cleaning tasks.

The job is designed for individuals who thrive in fast-paced environments and can efficiently manage multiple tasks simultaneously while maintaining composure and a friendly demeanor. Communication skills are critical, both for interacting effectively with customers and working cooperatively with coworkers and management. Candidates for this role must demonstrate the ability to learn and use various digital tools like POS systems, kitchen display screens, and other technology vital to daily operations. The role demands physical stamina as team members frequently stand, walk, lift objects weighing between 25 and 50 pounds, and perform repetitive tasks in an environment with moderate to high noise levels. This position does not require supervisory responsibilities, making it ideal for individuals seeking to contribute directly to frontline customer service and kitchen duties.

This is an excellent opportunity for individuals aged 16 and above looking to gain experience in the food service industry and build foundational skills in customer service, food handling, and teamwork. Pollo Nation encourages applicants to be part of its 'Pollo Nation' family, where job satisfaction comes from making customers happy, learning new skills, and working in a supportive and inclusive environment. The company emphasizes a strong safety culture, compliance with child labor laws, and equal opportunity employment, ensuring a positive and respectful workplace for all team members.

Job Requirements

  • Must be at least 16 years of age
  • ability to receive and respond promptly to requests, orders and instructions
  • ability to communicate with customers and coworkers
  • ability to comprehend and appropriately react to others
  • ability to perform multiple tasks
  • ability to adjust to changing assignments
  • ability to maintain productivity, composure, and a pleasant attitude under pressure
  • ability to speak English in positions requiring immediate customer contact
  • ability to learn POS cash register, kitchen screens, and recipes
  • ability to navigate and use technology such as iPads, laptops, and digital tools essential for daily operations

Job Qualifications

  • Must be at least 16 years of age
  • ability to receive and respond promptly to requests, orders and instructions
  • ability to communicate with customers and coworkers
  • ability to comprehend and appropriately react to others
  • ability to perform multiple tasks
  • ability to adjust to changing assignments
  • ability to maintain productivity, composure, and a pleasant attitude under pressure
  • proficiency in English for immediate customer contact
  • ability to learn POS cash register, kitchen screens, and recipes
  • ability to navigate and use technology such as iPads, laptops, and digital tools essential for daily operations

Job Duties

  • Greet and thank customers
  • place customer food and beverage orders through verbal communication and/or automated systems
  • relay customer food and beverage orders from service counter to kitchen operations
  • cook, prepare, package and pour food and beverages using kitchen equipment while utilizing proper food safety and sanitation procedures
  • stock kitchen and customer service operations with necessary food, beverage, packaging and service materials
  • fill food and beverage orders as part of coordinated kitchen and customer service operations
  • collect customer payments and return proper change using cash register
  • unload deliveries of food, beverage, packaging and serving materials to restaurant
  • clean the interior and exterior of the restaurant premises including sweeping, mopping, scrubbing, rinsing, and polishing
  • observe and follow alcoholic beverage laws when applicable
  • maintain safe public access to the restaurant
  • perform all other duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef