
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Training and development programs
flexible scheduling
retirement savings plan
Job Description
Jack in the Box, Inc. is a well-established fast-food restaurant chain known for its diverse menu offerings and commitment to delivering excellent customer service. Founded in 1951, it has grown to become one of the prominent names in the quick-service restaurant industry across the United States. Jack in the Box focuses on providing high-quality, great tasting food in a fast, friendly, and clean environment. With hundreds of locations nationwide, the company maintains a strong presence in the market through innovation, community engagement, and operational excellence.
As a first-line operational supervisor at Jack in the Box, you will play a crucial role in leading and training team members to consistently deliver an exceptional guest experience. This role requires overseeing day-to-day restaurant operations, ensuring that food quality and safety standards are met while maintaining adherence to all company procedures, systems, and standards. The supervisor ensures that the team executes the 20/20 guest expectations, a hallmark of Jack in the Box's dedication to quality and customer satisfaction.
Your responsibilities will include mentoring team members, cultivating a positive work environment, and proactively addressing any operational challenges that arise. This leadership role demands strong interpersonal skills and the ability to organize, plan, and analyze team performance. Supervisors at Jack in the Box are expected to be self-starters who take initiative, lead by example, and uphold the highest standards of integrity and ethical behavior. It is an opportunity to grow within the company, especially for internal candidates who have achieved full certification in all workstations.
In addition to managing operations and staff, you will be responsible for ensuring compliance with health and safety requirements, including ServSafe certification where applicable by state law. Physical requirements of the role include standing and walking for the majority of the shift and the ability to lift and carry items weighing between 15 to 25 pounds. Effective communication skills are essential, as you will need to interact with guests and staff members, sometimes requiring bilingual abilities based on the restaurant's location.
Jack in the Box values diversity and inclusion and is committed to providing reasonable accommodations to qualified individuals with disabilities. This supervisory position offers a challenging and rewarding work environment where your leadership and operational expertise can make a tangible difference in guest satisfaction and team development. If you are passionate about fast food operations and enjoy leading a dynamic team in a fast-paced setting, this role at Jack in the Box presents an excellent career advancement opportunity.
As a first-line operational supervisor at Jack in the Box, you will play a crucial role in leading and training team members to consistently deliver an exceptional guest experience. This role requires overseeing day-to-day restaurant operations, ensuring that food quality and safety standards are met while maintaining adherence to all company procedures, systems, and standards. The supervisor ensures that the team executes the 20/20 guest expectations, a hallmark of Jack in the Box's dedication to quality and customer satisfaction.
Your responsibilities will include mentoring team members, cultivating a positive work environment, and proactively addressing any operational challenges that arise. This leadership role demands strong interpersonal skills and the ability to organize, plan, and analyze team performance. Supervisors at Jack in the Box are expected to be self-starters who take initiative, lead by example, and uphold the highest standards of integrity and ethical behavior. It is an opportunity to grow within the company, especially for internal candidates who have achieved full certification in all workstations.
In addition to managing operations and staff, you will be responsible for ensuring compliance with health and safety requirements, including ServSafe certification where applicable by state law. Physical requirements of the role include standing and walking for the majority of the shift and the ability to lift and carry items weighing between 15 to 25 pounds. Effective communication skills are essential, as you will need to interact with guests and staff members, sometimes requiring bilingual abilities based on the restaurant's location.
Jack in the Box values diversity and inclusion and is committed to providing reasonable accommodations to qualified individuals with disabilities. This supervisory position offers a challenging and rewarding work environment where your leadership and operational expertise can make a tangible difference in guest satisfaction and team development. If you are passionate about fast food operations and enjoy leading a dynamic team in a fast-paced setting, this role at Jack in the Box presents an excellent career advancement opportunity.
Job Requirements
- minimum of 6 consecutive months of Jack in the Box experience and 100 percent certified in all workstations for internal promotes or 1 year supervisory experience in a restaurant or retail customer service environment
- must be at least 18 years old
- completion of team leader training classes
- ServSafe certification in certain states
- ability to speak, read, and write effectively in English
- physical ability to stand and walk 90 to 95 percent of shift
- ability to lift and carry 15 to 25 pounds
- ability to listen to guests orders and operate a cash register and video monitors
Job Qualifications
- minimum of 6 consecutive months of Jack in the Box experience and 100 percent certified in all workstations for internal promotes or 1 year supervisory experience in a restaurant or retail customer service environment
- must be at least 18 years old
- completion of team leader training classes
- ServSafe certification in certain states
- ability to speak, read, and write effectively in English
- excellent interpersonal skills
- ability to perform and understand basic math concepts
- good organization and planning skills
- basic knowledge of personal computers and related software applications
- demonstrated integrity and ethical behavior
Job Duties
- training and leading team members to deliver exceptional guest experience
- ensuring great tasting and quality food
- executing on 20/20 guest expectations
- ensuring compliance with all Jack in the Box procedures, systems, and standards
- supervising daily restaurant operations
- maintaining health and safety standards
- addressing operational challenges and improving team performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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