Team Leader, Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply is a wholly owned subsidiary of Chick-fil-A, Inc., dedicated to providing innovative distribution services tailored to meet the unique needs of Chick-fil-A restaurants. As a key component of the Chick-fil-A family, Chick-fil-A Supply embodies a culture of care and commitment, ensuring seamless delivery of food and products so that restaurants are fully equipped to serve their customers efficiently and effectively. Located in Atlanta, GA, Chick-fil-A Supply supports a vast network of Chick-fil-A Operators and their team members by managing a comprehensive supply chain backed by reliable technology and customer-focused processes. The company’s mission revolves around operational excellence, service quality, and continuous improvement with a people-first approach.

The role of Restaurant Services Supervisor at Chick-fil-A Supply is a leadership position crafted to empower a team of Customer Service Representatives and Specialists dedicated to delivering exceptional service to Chick-fil-A Operators and their teams. The Supervisor is essential to driving the achievement of key performance indicators (KPIs) and maintaining high standards of service and operational efficiency. This position, based in Atlanta, GA, requires an individual who can motivate, organize, and manage a dynamic customer service team within a fast-paced environment, fostering a culture aligned with Chick-fil-A’s mission and core values.

In this role, the supervisor is responsible for overseeing day-to-day operations, including managing team schedules, resolving complex customer issues, and collaborating with Distribution Center leaders to eliminate bottlenecks that impact service quality. The Supervisor serves as the first point of escalation for restaurant-related inquiries and challenges, providing solutions and enhancing communication between restaurants and operational teams. Additionally, this role involves analyzing customer service data and metrics to drive process improvement initiatives that contribute to the growth and innovation of Restaurant Services' technologies and procedures.

The ideal candidate will demonstrate exceptional communication skills, capable of engaging with stakeholders at all levels, from restaurant operators to distribution center management. As a proactive problem solver and servant leader, the Supervisor will uphold Chick-fil-A’s high standards of food safety, workplace safety, and integrity. This role demands high attention to detail, organizational skills, and the ability to work independently while managing priorities effectively. Flexibility in scheduling, including holidays and rotating weekends, is expected to meet business demands.

Chick-fil-A Supply fosters a collaborative and supportive work environment, encouraging professional development and continuous learning. The Restaurant Services Supervisor plays a vital role in hiring and developing new team members, performing call monitoring reviews, and providing coaching feedback. The position emphasizes adaptability and innovation, requiring a candidate who welcomes change and strives to find creative solutions to challenges. At its core, the role is dedicated to building strong relationships and trust within the Chick-fil-A community, driving results, and leading a team committed to excellence in customer service.