Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
Pollo Nation is a dynamic and fast-growing restaurant brand known for its vibrant atmosphere and commitment to delivering an exceptional dining experience. As a key player in the quick-service restaurant industry, Pollo Nation takes pride in its dedication to quality food, outstanding guest service, and a positive workplace culture that empowers its team members to thrive. The company's mission is to create a lively and inclusive environment where employees and guests alike can enjoy great food and memorable moments. With multiple locations and a strong emphasis on community involvement, Pollo Nation is continually expanding and offers ample opportunities for career growth and advancement within the hospitality sector.
We are currently seeking enthusiastic and motivated individuals to join our team as Team Leader in Training (TLIT). This position is tailored for those who aspire to step into leadership roles within a restaurant setting by gaining hands-on experience in daily operations. The TLIT role serves as a foundational stepping stone for future shift leaders and provides a well-rounded understanding of various aspects of restaurant management, including food safety, guest service excellence, labor management, and team engagement strategies. As a TLIT, you will work closely with experienced leaders to develop the skills needed to lead shifts effectively, coach hourly team members, and contribute to creating a positive, efficient, and guest-focused work environment.
The TLIT program is not just about managing tasks but also about cultivating leadership qualities such as effective communication, problem-solving, and decision-making in a fast-paced environment. Responsibilities will include supervising and guiding team members during assigned shifts to maintain high standards of product quality and guest satisfaction. You will also be involved in operational activities like safety compliance, sanitation procedures, and security measures. The role encourages learning through active participation in daily team meetings (huddles) to align on goals and service standards.
Candidates will gain valuable experience in team coaching, motivation techniques, and conflict resolution while supporting operational excellence. Additionally, the TLIT position offers exposure to administrative tasks such as scheduling, inventory management, and cash handling to provide a comprehensive leadership training experience. Pollo Nation values adaptability, curiosity, and a positive attitude, which are essential traits for success in this dynamic role. We foster an inclusive workplace and are committed to providing equal employment opportunities while supporting employee growth and development.
This is a full-time opportunity designed for individuals aged 18 and over who have a high school diploma or GED and preferably some experience in the restaurant industry. Familiarity with basic computer skills and technology systems is a plus. Join us at Pollo Nation to be part of a vibrant team where your leadership journey begins with hands-on learning and ongoing development towards operational and team leadership excellence. Apply today and become a valued member of our fiesta!
We are currently seeking enthusiastic and motivated individuals to join our team as Team Leader in Training (TLIT). This position is tailored for those who aspire to step into leadership roles within a restaurant setting by gaining hands-on experience in daily operations. The TLIT role serves as a foundational stepping stone for future shift leaders and provides a well-rounded understanding of various aspects of restaurant management, including food safety, guest service excellence, labor management, and team engagement strategies. As a TLIT, you will work closely with experienced leaders to develop the skills needed to lead shifts effectively, coach hourly team members, and contribute to creating a positive, efficient, and guest-focused work environment.
The TLIT program is not just about managing tasks but also about cultivating leadership qualities such as effective communication, problem-solving, and decision-making in a fast-paced environment. Responsibilities will include supervising and guiding team members during assigned shifts to maintain high standards of product quality and guest satisfaction. You will also be involved in operational activities like safety compliance, sanitation procedures, and security measures. The role encourages learning through active participation in daily team meetings (huddles) to align on goals and service standards.
Candidates will gain valuable experience in team coaching, motivation techniques, and conflict resolution while supporting operational excellence. Additionally, the TLIT position offers exposure to administrative tasks such as scheduling, inventory management, and cash handling to provide a comprehensive leadership training experience. Pollo Nation values adaptability, curiosity, and a positive attitude, which are essential traits for success in this dynamic role. We foster an inclusive workplace and are committed to providing equal employment opportunities while supporting employee growth and development.
This is a full-time opportunity designed for individuals aged 18 and over who have a high school diploma or GED and preferably some experience in the restaurant industry. Familiarity with basic computer skills and technology systems is a plus. Join us at Pollo Nation to be part of a vibrant team where your leadership journey begins with hands-on learning and ongoing development towards operational and team leadership excellence. Apply today and become a valued member of our fiesta!
Job Requirements
- Must be at least 18 years of age
- High school diploma or GED required
- 6 months of experience in the restaurant industry, preferably in a team support or leadership role
- Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred
- Strong verbal and written communication skills in English
- Desire to grow in leadership
- build team development skills
- contribute to operational excellence
Job Qualifications
- Must be at least 18 years of age
- High school diploma or GED required
- 6 months of experience in the restaurant industry, preferably in a team support or leadership role
- Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred
- Strong verbal and written communication skills in English
- Desire to grow in leadership, build team development skills, and contribute to operational excellence
Job Duties
- Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service
- Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures
- Support team engagement by practicing coaching, communication, and motivation techniques
- Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities
- Model high standards of guest service and assist in resolving guest concerns with urgency and care
- Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep
- Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly
- Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures
- Shadow leadership during team member development activities, including training and onboarding
- Practice proper decision-making in high-pressure environments and develop problem-solving abilities
- Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting
- Follow all company policies and perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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