Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
employee discount
training program
Career development opportunities
inclusive work environment
Job Description
Pollo Nation is a vibrant and dynamic restaurant company committed to delivering exceptional dining experiences and fostering a spirited team culture. Recognized for its lively atmosphere and flavorful offerings, Pollo Nation attracts a diverse clientele and emphasizes quality service, food safety, and a positive work environment. The company values innovation, leadership development, and operational excellence, contributing to a thriving hospitality brand known throughout its locations for its engaging team and commitment to guest satisfaction. Pollo Nation is dedicated to hiring passionate individuals who are eager to grow professionally while being part of a supportive and inclusive workplace.
The Team Leader in Training (TLIT) position at Pollo Nation is a unique opportunity for individuals aspiring to advance into shift leadership roles within the restaurant industry. This role is designed to provide comprehensive hands-on training in restaurant management tasks including food safety, guest service, labor coordination, and team engagement. The TLIT works closely alongside experienced leaders to develop essential skills needed to manage shifts effectively while maintaining high standards of quality and guest satisfaction. During this training period, the TLIT will actively participate in daily restaurant operations such as pre-shift meetings, coaching of hourly team members, and administrative responsibilities including scheduling and inventory management.
The TLIT role emphasizes learning and growth in a fast-paced, customer-focused environment, making it ideal for those who are motivated, adaptable, and eager to take on challenges that foster leadership capabilities. Candidates will receive guidance and mentoring from seasoned managers to prepare for future roles that require decision-making, problem-solving, and team motivation. By joining Pollo Nation as a Team Leader in Training, you will be equipped with the practical experience to help drive restaurant success, promote an inclusive workplace culture, and deliver exceptional guest experiences consistently.
This position not only cultivates supervisory skills but also reinforces important operational compliance with safety and sanitation protocols. The role demands strong communication skills, a positive attitude, and a willingness to learn in a collaborative team setting. Pollo Nation supports career development paths and offers a supportive environment for employees to harness their potential.
The Team Leader in Training (TLIT) position at Pollo Nation is a unique opportunity for individuals aspiring to advance into shift leadership roles within the restaurant industry. This role is designed to provide comprehensive hands-on training in restaurant management tasks including food safety, guest service, labor coordination, and team engagement. The TLIT works closely alongside experienced leaders to develop essential skills needed to manage shifts effectively while maintaining high standards of quality and guest satisfaction. During this training period, the TLIT will actively participate in daily restaurant operations such as pre-shift meetings, coaching of hourly team members, and administrative responsibilities including scheduling and inventory management.
The TLIT role emphasizes learning and growth in a fast-paced, customer-focused environment, making it ideal for those who are motivated, adaptable, and eager to take on challenges that foster leadership capabilities. Candidates will receive guidance and mentoring from seasoned managers to prepare for future roles that require decision-making, problem-solving, and team motivation. By joining Pollo Nation as a Team Leader in Training, you will be equipped with the practical experience to help drive restaurant success, promote an inclusive workplace culture, and deliver exceptional guest experiences consistently.
This position not only cultivates supervisory skills but also reinforces important operational compliance with safety and sanitation protocols. The role demands strong communication skills, a positive attitude, and a willingness to learn in a collaborative team setting. Pollo Nation supports career development paths and offers a supportive environment for employees to harness their potential.
Job Requirements
- Must be at least 18 years of age
- High school diploma or GED required
- 6 months of experience in the restaurant industry, preferably in a team support or leadership role
- Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred
- Strong verbal and written communication skills in English
- Desire to grow in leadership, build team development skills, and contribute to operational excellence
Job Qualifications
- Must be at least 18 years of age
- High school diploma or GED required
- 6 months of experience in the restaurant industry, preferably in a team support or leadership role
- Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred
- Strong verbal and written communication skills in English
- Desire to grow in leadership, build team development skills, and contribute to operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service
- Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures
- Support team engagement by practicing coaching, communication, and motivation techniques
- Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities
- Model high standards of guest service and assist in resolving guest concerns with urgency and care
- Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep
- Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly
- Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures
- Shadow leadership during team member development activities, including training and onboarding
- Practice proper decision-making in high-pressure environments and develop problem-solving abilities
- Demonstrate adaptability, curiosity, and a positive mindset while learning in a dynamic team setting
- Follow all company policies and perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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