Team Leader - Hialeah

Pollo Nation is a dynamic restaurant brand known for its vibrant atmosphere and commitment to delivering exceptional guest experiences. As a leader in the fast-casual dining industry, Pollo Nation prides itself on fostering a team-oriented culture where employees are encouraged to grow and develop their skills. The establishment offers an exciting work environment that balances the fast-paced nature of the restaurant business with supportive leadership and opportunities for advancement. Pollo Nation values diversity and inclusivity, ensuring all team members feel welcomed and empowered to contribute their unique talents.

The Team Leader in Training (TLIT) position at Pollo Nation is an excellent opportunity for motivated individuals who aspire to grow their careers in restaurant management. This role is specifically designed to prepare team members for shift leadership by providing comprehensive hands-on experience in all aspects of restaurant operations. As a TLIT, you will be deeply involved in daily management tasks including maintaining food safety standards, delivering outstanding guest service, assisting with labor management, and engaging with team members to promote a positive workplace environment.

Working closely with the current leadership team, the TLIT role fosters the development of crucial leadership skills such as coaching, communication, and motivation. The position supports the planning and execution of shift responsibilities, emphasizing safety, sanitation, and security protocols. TLITs also participate in pre-shift meetings to align on daily goals and operational priorities, allowing them to understand the flow and demands of restaurant management.

This role is ideal for individuals who are at least 18 years old, possess a high school diploma or GED, and have at least six months of experience in the restaurant industry, preferably in a position that involved team support or leadership. Familiarity with technology including Outlook, company internal systems, and HR platforms is preferred but not mandatory. Key personal characteristics such as adaptability, curiosity, and a positive mindset are highly encouraged as they contribute to success in this dynamic, fast-paced environment.

The TLIT will also assist with critical administrative tasks such as scheduling, inventory checks, and cash handling. Throughout the training period, candidates will shadow experienced leaders during team member development activities including onboarding and training initiatives. The role provides a platform to practice decision-making under pressure and strengthen problem-solving skills, all while upholding company policies and standards.

Pollo Nation is committed to creating a safe and inclusive workplace, adhering to all regulatory and company compliance requirements. Employees will be trained to handle guest concerns promptly and effectively, maintain cleanliness and equipment upkeep, and foster a respectful and supportive team culture. The physical demands and work environment are tailored to ensure employee well-being, featuring temperature-controlled restaurant settings and moderate noise levels.

Overall, the Team Leader in Training position at Pollo Nation offers a comprehensive introduction to restaurant leadership, making it an excellent stepping stone for individuals seeking to advance their careers in hospitality management. With a strong focus on personal and professional growth, this role sets the foundation for future shift leader success in an engaging and supportive atmosphere.