Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.79 - $28.03
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Tuition Reimbursement
Job Description
UPMC Hamot is a leading healthcare provider located in Erie, Pennsylvania, known for delivering high-quality medical and support services across the region. As part of the UPMC (University of Pittsburgh Medical Center) network, UPMC Hamot offers a comprehensive range of inpatient, outpatient, emergency, and specialized care services. The institution is committed to excellence, innovation, and community health, providing patients with trusted care driven by cutting-edge research and compassionate professionals. UPMC Hamot also values the role of its support departments, such as Food Service, to ensure that patients, staff, and visitors have access to nutritious, safe, and convenient meal options as part of their overall healthcare experience.
Within this dynamic healthcare environment, UPMC Hamot is seeking a dedicated Team Leader to join their Food Service department. This full-time position offers variable shifts throughout the day, including 6am-2:30pm, 10am-6:30pm, and 12pm-8:30pm, providing flexibility to meet operational needs. The job title and salary will be commensurate with the candidate's education and experience, reflecting the organization’s commitment to recognizing talent and proficiency.
The Team Leader plays a critical role in supporting the Food Service Supervisor in managing daily operations, with a special focus on the training and development of food service associates. This leadership position involves supervising hourly staff, ensuring compliance with UPMC policies, department standards, and guidelines that maintain high-quality food service operations. The role requires oversight of inventory security and cash revenues, offering accountability in managing valuable resources.
Key responsibilities include orienting, training, and coaching new team members to align with departmental standards. The Team Leader also monitors the department’s food safety program, promptly addressing and mitigating any identified hazards to protect health and safety. They conduct quality control and assurance checks to ensure services meet regulatory compliance, perform competency evaluations on associates, and handle customer service challenges through documented service recovery processes.
Additional duties involve monitoring food quantity and quality to ensure that meal services meet menu and special request requirements. The Team Leader also maintains the operation’s sanitation standards to guarantee continuous inspection readiness, thereby upholding UPMC Hamot’s reputation for excellence and safety. This position requires a proactive, detail-oriented individual who can foster a cohesive, efficient food service team while adhering to strict health regulations and customer satisfaction standards.
Candidates interested in this role should be prepared to contribute to a collaborative team environment and embrace the rewarding challenge of supporting a crucial department within a major healthcare system. By joining UPMC Hamot’s Food Service team as a Team Leader, one can look forward to a meaningful career that combines leadership, food safety, and customer service in a respected and resource-rich institution.
Within this dynamic healthcare environment, UPMC Hamot is seeking a dedicated Team Leader to join their Food Service department. This full-time position offers variable shifts throughout the day, including 6am-2:30pm, 10am-6:30pm, and 12pm-8:30pm, providing flexibility to meet operational needs. The job title and salary will be commensurate with the candidate's education and experience, reflecting the organization’s commitment to recognizing talent and proficiency.
The Team Leader plays a critical role in supporting the Food Service Supervisor in managing daily operations, with a special focus on the training and development of food service associates. This leadership position involves supervising hourly staff, ensuring compliance with UPMC policies, department standards, and guidelines that maintain high-quality food service operations. The role requires oversight of inventory security and cash revenues, offering accountability in managing valuable resources.
Key responsibilities include orienting, training, and coaching new team members to align with departmental standards. The Team Leader also monitors the department’s food safety program, promptly addressing and mitigating any identified hazards to protect health and safety. They conduct quality control and assurance checks to ensure services meet regulatory compliance, perform competency evaluations on associates, and handle customer service challenges through documented service recovery processes.
Additional duties involve monitoring food quantity and quality to ensure that meal services meet menu and special request requirements. The Team Leader also maintains the operation’s sanitation standards to guarantee continuous inspection readiness, thereby upholding UPMC Hamot’s reputation for excellence and safety. This position requires a proactive, detail-oriented individual who can foster a cohesive, efficient food service team while adhering to strict health regulations and customer satisfaction standards.
Candidates interested in this role should be prepared to contribute to a collaborative team environment and embrace the rewarding challenge of supporting a crucial department within a major healthcare system. By joining UPMC Hamot’s Food Service team as a Team Leader, one can look forward to a meaningful career that combines leadership, food safety, and customer service in a respected and resource-rich institution.
Job Requirements
- HS diploma or GED preferred
- 2 years relevant experience required
- ANAB - National Accreditation Board or Servsafe certified
- Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire
- American National Accreditation Board Certification
- Act 34 clearance
Job Qualifications
- HS diploma or GED preferred
- 2 years relevant experience required
- ANAB - National Accreditation Board or Servsafe certified
- Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire
- American National Accreditation Board Certification
- Act 34 clearance
Job Duties
- Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines
- Oversee security of inventory and cash revenues
- Orient, train, and coach new team members as per department guidelines
- Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards
- Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies
- Perform routine competency checks on associate performance with appropriate follow-through
- Conduct and document service recovery on all customer complaints as per operational guidelines
- Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests
- Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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