Team Leader, Customer Experience & Outreach

Crate and Barrel is a leading retail company specializing in home furnishings, kitchenware, and decor, offering high-quality products that blend style and functionality. As a well-established brand, Crate and Barrel is committed to delivering an exceptional shopping experience with a focus on customer satisfaction and store excellence. The company fosters a collaborative and innovative environment, dedicated to professional growth and development for its employees. With a strong emphasis on team leadership and customer engagement, Crate and Barrel continually strives to enhance its brand presence and market position through strategic store operations and outstanding service offerings.

The Team Leader - Customer Experience & Outreach role at Crate and Barrel plays a critical part in driving sales performance and maintaining store excellence. This role reports directly to the Assistant Store Leader - Design & Trade and is responsible for leading, coaching, and developing the sales team to ensure an outstanding in-store customer experience. The Team Leader recruits, trains, and mentors associates, including providing support during holiday hiring seasons and overseeing performance management initiatives. A significant part of this role involves guiding clienteling, registry services, concierge coaching, and other customer service routines to create personalized and memorable shopping experiences.

In addition to these leadership responsibilities, the Team Leader supports various store operations and activations such as events, product demonstrations, brand presentations, financial audits, scheduling, and expense management. Monitoring floor activity and providing continuous feedback enables this leader to maximize both team and store success. The position demands a strong visible presence on the sales floor to coach associates, promote sales, and maintain operational compliance with company policies including safety and loss prevention.

This role requires excellent interpersonal and communication skills, a strong problem-solving ability, and the capability to manage multiple priorities efficiently. The Team Leader must be comfortable spending significant time on the sales floor, interacting with customers and associates to ensure the smooth operation of the store. Flexibility to work nights, weekends, and holidays is essential to meet the demands of this full-time leadership position. Crate and Barrel values leaders who can foster a positive team culture, drive results, and support the professional growth of their team members in a dynamic retail environment.