Team Leader

Schlotzsky's is a well-established fast-casual restaurant chain known for its unique sandwiches, fresh ingredients, and inviting atmosphere. Operating corporate locations nationwide, Schlotzsky's strives to provide excellent customer service and quality food in a welcoming and efficient environment. The company is committed to fostering a positive workplace that supports the growth and development of its team members through various benefits and opportunities for advancement. Schlotzsky's maintains a strong focus on community involvement, sustainability, and innovation in the food industry. By continuously enhancing operational standards and customer engagement, Schlotzsky's remains a favorite choice among customers seeking delicious meals and outstanding service.

The Team Leader position at Schlotzsky's corporate location is integral to the success of daily operations and overall guest satisfaction. This role is designed for individuals who can lead by example and motivate the team to uphold the highest standards of food preparation, safety, and customer service. The Team Leader supports the management team by overseeing shift management, ensuring that crew members perform their duties efficiently and in compliance with company policies. Responsibilities include monitoring various stations such as prep, meat and cheese, pizza, bakery, drink, dining room, restroom, and exterior areas to maintain cleanliness, adherence to recipes, and speed of service. Leaders also manage guest service stations where cash handling accuracy, suggestive selling, and order accuracy are critical.

Additionally, the Team Leader addresses guest concerns, promotes a respectful and positive workplace culture, and ensures strict compliance with safety and sanitation protocols. This position requires a proactive individual who can maintain calm in challenging situations, provide constructive employee feedback, and contribute to overall restaurant success. Physical requirements include the ability to lift up to 50 pounds, perform repetitive tasks such as slicing, and remain active throughout the shift. Schlotzsky's offers a supportive environment with competitive benefits including paid time off, wellness programs, 401(k) with match, flexible hours, and more, encouraging professional growth and work-life balance for its employees.