Team Leader

McAlister's Deli is a renowned fast-casual restaurant chain known for its high-quality food, exceptional customer service, and inviting atmosphere. The corporation places a strong emphasis on maintaining excellent standards in food quality, cleanliness, and safety while ensuring a memorable guest experience. As a part of the restaurant operations team, McAlister's fosters a positive and supportive workplace culture with opportunities for growth and development within the company. The environment is fast-paced and dynamic, requiring team members who are adaptable, organized, and committed to upholding McAlister’s distinguished reputation.

The Restaurant Shift Leader plays a vital role in the success of McAlister's Deli. This position involves assisting in the daily operations of the restaurant by providing leadership and supervision in the absence of the General Manager or Assistant Manager. The Shift Leader is accountable for ensuring that all shifts run smoothly, directing and coordinating front-of-house and back-of-house activities. This leadership role entails managing team members, handling guest interactions, overseeing food quality, and maintaining the cleanliness and safety standards throughout the restaurant. The Shift Leader’s responsibilities also include scheduling staff to optimize labor costs and minimize overtime, handling cash properly, and enforcing company policies such as uniform standards.

Moreover, the Shift Leader is expected to foster a positive team environment and uphold the core values of McAlister's Deli by promoting teamwork, organization, and exceptional service. This role demands a hands-on approach to train new hires, perform line checks, resolve customer complaints, and ensure compliance with food safety and sanitation rules. Physical stamina and energy are essential, as the position requires spending significant time standing, moving about the restaurant, and performing various physical tasks including lifting, bending, and carrying loads.

This non-exempt role requires a high school diploma or equivalent and at least one year of food service industry experience, with supervisory experience being advantageous though not mandatory. McAlister's values employees who thrive in a fast-paced environment, have retail experience, and possess strong communication skills to effectively interact with guests and team members.

McAlister's Deli offers a comprehensive benefits package which supplements the positive and rewarding work atmosphere. Employees enjoy paid time off, a 401(k) plan with a generous match for those aged 21 and older, discounted meals, free wellness services, flexible hours, promotion opportunities from within the company, and access to health and lifestyle benefits including a safety shoe purchase program, gym membership discounts, advanced pay options, and branded company swag.

Overall, the Restaurant Shift Leader position at McAlister's Deli is perfect for motivated individuals seeking to advance their career in restaurant management within a respected company known for its quality and employee-centric approach.