Team Lead, Warehousing Client Services

Long Beach, CA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $25.00 - $29.00

Work Schedule

Standard Hours

Benefits

Paid vacation

Sick Time

Holidays

401(k) plan with Company Match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

accidental death and dismemberment insurance

Job referral bonus

Job Description

Estes Forwarding Worldwide (EFW) is a premier domestic and international freight forwarding company based in the United States, specializing in providing tailored logistics and warehousing solutions across air, ground, and ocean freight modalities. As a key subsidiary of Estes Express Lines, based in Richmond, Virginia, EFW benefits from the robust Estes Express Lines’ line haul network, offering clients an advanced hybrid transportation network that ensures efficient and reliable service delivery across various industries around the globe. EFW has earned multiple industry accolades such as Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year and has been recognized internationally by Global Trade Americas as a top 3PL to watch.

At EFW, the culture emphasizes commitment to excellence, innovation in logistics solutions, and fostering a collaborative work environment where employees are empowered to grow professionally. The company values diversity and inclusiveness, creating an environment that respects and embraces the unique talents and ideas of its workforce. With its strong market presence and dedication to customer satisfaction, EFW offers a stable and rewarding workplace with a comprehensive benefits package and competitive compensation.

The Team Lead, Warehousing Client Services, is a dynamic frontline leadership role based in Carson, CA, vital to coordinating logistics activities and ensuring smooth operational flow between the warehouse, clients, and transportation carriers. This position entails direct communication with customers and carriers to optimize delivery schedules and shipment processing. The Team Lead’s responsibilities extend to leading and mentoring a team of Coordinator, Warehousing Client Services, overseeing daily operational tasks to maintain accuracy and timeliness in shipments and deliveries.

The role requires someone who is proactive, solution-driven, and able to manage customer and driver concerns efficiently while maintaining a collaborative team atmosphere. The Team Lead will be instrumental in training new coordinators, enforcing industry best practices, and driving continuous improvement initiatives that enhance client relationships and operational excellence. With a pay range of $25.00 - $29.00 per hour, this role provides not only a competitive salary but also a stable career opportunity in a growing industry sector.

EFW’s comprehensive benefits include paid vacation, sick time, holidays, 401(k) plans with company match, medical, dental, vision insurance options, disability plans, life insurance, and more. These benefits, combined with a culture of continuous learning and career development, position EFW as an employer of choice within the warehousing and freight forwarding industry. This role offers significant responsibilities, requiring strong interpersonal skills, operational knowledge, and leadership capabilities, making it an excellent opportunity for professionals aiming to advance their careers in warehousing client services within a leading logistics company.

Job Requirements

Minimum of a bachelor's degree or equivalent
Two to five years of experience in transportation or warehousing preferred
Combination of experience and/or education will be considered
Ability to communicate effectively with clients, carriers, and warehouse personnel
Experience with warehouse management systems
Ability to train and lead a team
Strong problem-solving skills
Compliance with company security procedures including C-TPAT and TSA
Eligibility to work in the United States
Must pass background and drug tests
No sponsorship available for this position

Job Qualifications

Intermediate proficiency in microsoft office, internet, web-based, and job-specific software applications
Excellent written and oral communication skills
Strong organizational skills and close attention to detail
Ability to work independently and remain self-motivated with minimal direct supervision
Ability to write comprehensive and detailed business correspondence
Ability to work with groups of people such as other departments and communicate known concepts
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be eligible to work in the United States
At this time, EFW will not sponsor a new applicant for employment authorization for this position

Job Duties

Oversee a team of coordinator, warehousing client services, and ensure day-to-day responsibilities are completed correctly and timely
Train new coordinator, warehousing client services on job responsibilities
Assist the coordinator, warehousing client services team with questions and help with any escalated customer or driver concerns
Engage in solutions-based communication with clients
Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts
Process transactions in the warehouse management system to complete receipts, shipments, inventory transfers
Perform cycle counts in the warehouse and investigate any inventory discrepancies
Adhere to warehousing best practices and standard operating procedures
Drive continuous improvement within the organization through collaboration with site managers
Identify trends, key issues, and successes through data analysis and customer feedback
Recognize opportunities for enhancing and expanding EFW client relationships
Respond to client inquiries quickly and efficiently
Provide prompt and professional customer service to new leads and prospects
Proactively engage customers to build rapport and ask for new opportunities
Follow up opportunities to receive feedback and continuously improve the process
Act as a liaison between clients, warehouse operations, and administration
Coordinate with appropriate operations personnel to source transportation for secured moves
Work with operations personnel to make sure specific client expectations are met
Provide clients with proactive notification of deliveries or service issues to ensure continuous communication
Direct drivers to appropriate docks
Handle data entry of orders, receipts, shipments, and BOLs
Assist with resolving escalated client issues
Continually develop market and industry knowledge to facilitate success
Look for ways to continuously improve processes
Develop and use collaborative relationships to accomplish work goals
Comply with company C-TPAT and TSA security procedures
Perform other duties as assigned