Team Lead (Store Supervisor)

Activate is a cutting-edge technology company revolutionizing the way people play and engage with entertainment across Canada, the United States, and expanding globally. By seamlessly combining a game, workout, and party experience, Activate creates an unforgettable and immersive environment that is both physically stimulating and socially engaging. The company prides itself on delivering experiences that challenge reflexes, sharpness, and teamwork, ensuring each visit is exciting, dynamic, and difficult to outplay. Activate's growth and innovation continue to captivate a broad market audience, fostering vibrant communal play spaces filled with energy and fun.

This job opportunity is for a full-time, permanent Lead on Shift role at the Activate store located in Orlando, Florida. As a critical member of the team, the Lead on Shift drives enthusiasm in every customer and team interaction, reporting directly to the Store Leader to ensure smooth daily operations. This role demands leadership by example with a proactive, solution-oriented mindset ready to tackle challenges on the spot while keeping the team motivated and coordinated. The position involves guiding customers, coaching Game Facilitators to enhance every guest's experience, and serving as the first contact for handling escalations, technical difficulties, and operational issues to maintain optimal facility performance. The work environment is fast-paced and active, featuring elements such as bright flashing lights, loud music, and fog effects which create a unique setting for employees and guests alike. The role offers competitive pay at $19.47 per hour with opportunities for growth, training, and employee benefits.

The Lead on Shift plays a vital role in shaping customer experiences through direct communication, troubleshooting, and leadership. Responsibilities include managing customer check-ins and payments, resolving complaints, and enforcing company standards across all Activate programs. Staff training and delegation are key duties, with an emphasis on maintaining positive relationships, effective teamwork, and inspiring customer satisfaction. Additionally, the role encompasses maintenance oversight and inventory management to ensure that each gaming room is clean, safe, and fully operational. Physical requirements for the position involve lifting up to 50 pounds, standing for long periods, and using maintenance tools under safety protocols. The flexible work schedule may require shifts starting early morning and extending late into the night to support business hours.

Activate is committed to diversity, equity, and providing access to individuals with disabilities, fostering a welcoming and supportive work environment. Candidates must successfully complete a criminal record check to qualify for employment. This is an excellent opportunity for individuals who are passionate about customer service, team leadership, and working in a vibrant, interactive entertainment space.